Professional Services Veterinarian

3 weeks ago

Mississauga, Canada Antech Diagnostics Full time

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

**PURPOSE OF JOB**:
As a Professional Services Veterinarian (PSV) at Antech Diagnostics you will play a vital role in providing expert veterinary support and guidance to our customers and to your colleagues. You will serve as a trusted resource for both internal and external stakeholders, ensuring the highest standards of animal health and diagnostics quality. This role demands a strong background in veterinary medicine, exceptional communication skills, and a commitment to advancing animal health.

Antech PSVs accelerate adoption and utilization of veterinary diagnostics by:
Supporting sales representatives in their assigned regions meet the goals set by their respective managers;
Being an expert consultant to sales professionals, veterinarians in practice; and veterinary technicians; and

Creating and delivering continuing education (CE) to improve customer experience (“better understanding = more use”)

Furthermore, PSVs encourage broader growth of Mars Science and Diagnostics by:
Supporting Training and Development of Sales Professionals on veterinary diagnostics;
Relaying insights from the field (‘voice of customer’) to the relevant product managers, enabling better New Product Development, and refinement of on-market products; and

Make a Better World for Pets by expanding veterinary care through diagnostics.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A new PSV must quickly become knowledgeable in veterinary diagnostics ; an experienced PSV is expected to be proficient. The PSV is the first-line technical consultant for their region’s sales professionals. The PSV will be supported by further technical expertise from Medical Consulting, Clinical Pathology, Quality Assurance, Clinical Education, R&D, and more. The PSV must know when and who to ask for additional information.

A new PSV must become skilled in adult education ; an experienced PSV is expected to be proficient. The learners will include veterinarians, veterinary technicians, and Antech sales professionals.

A PSV must be able to elevate medical knowledge through formal and informal training opportunities.

A PSV must have a sales aptitude, with a desire to acquire new business for their region and increase utilization in the existing customers.

A PSV must be sensitive to the unfulfilled medical needs of our customers and be able to accurately represent those to the relevant Antech product managers.

A successful PSV will have a service mindset, aiming to create customer value, loyalty, and trust.

**Typical activities include**:
Providing CE including, but not limited to, small group presentations, webinars, and conference presentations.

Participating in regional business meetings.

Providing medical and technical advice on in-house diagnostics, reference laboratory diagnostics, and diagnostic imaging. This includes managing customer questions and addressing product concerns. (It is expected that the PSV will seek expert advice within Antech when they are uncertain.)

Provide support to Antech sales training and marketing departments, creating written materials, presentations and conducting training sessions as appropriate.

**EDUCATION/EXPERIENCE**:
Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent

Bilingual (English and French) highly desired

At least two years’ experience in clinical practice. Past clinical work with companion animals (dogs, cats, and horses) highly desired.

Ability to execute strategies in a complex, multi-faceted environment.

Works on problems of diverse scope.

Excellent interpersonal, communication, negotiation skills; team oriented.

Proficient with Microsoft Office.

**REQUIRED SKILLS AND ABILITIES**:
Strong verbal and written communication skills

Strong diplomacy and adaptability attributes

Must possess strong logic and reasoning skills

Must have the ability to plan for, prioritize and execute multiple recurring and ad hoc tasks

Strong analytical skills with extreme attention to detail

Must have the ability to work well under time constraints

Must have the ability to take own initiative and work independently.

Must be able to communicate

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