Manager, Professional Services
4 weeks ago
**JOB ID**
R-477651
**DATE POSTED**
10/16/2023
**Job Description Summary**:
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The BD Medication Management Solutions business combines proven technology with impactful intelligence to prevent medication errors, improve clinician efficiency, increase predictability of medication and supply availability, and improve organizational financial performance. At almost every point in the medication use or supply chain management process, safety, efficiency, and costs can be favourably impacted with BD Medication Management Solutions technologies and solutions.
The Professional Services Department manages, plans and coordinates the implementation of BD Medication Management Solutions (MMS) technologies across multiple platforms including Dispensing, Infusion and Pharmacy Automation. Teams are assigned to customer projects and accounts based on regional/national organizational structures. These project teams include staff from BD and the customer, working in synergy with each other toward the common goal of an on-time, successful system implementation. Activities include implementation project management, product and software installation, workflow, system design and configuration tasks, integration engineering functions and detailed customer relationship and account management activities. In addition to customer-facing responsibilities, this department is also responsible for many backend business functions including revenue forecasting and recognition, equipment logistics (including ordering, customer confirmation and return authorizations), implementation methodologies, continuous improvement, solution design best practices and quality system requirements.
The Manager, Professional Services is responsible for the supervision of the Professional Services team to include direct line management of Implementation Consultants, Analysts, Trainers, Specialists and Contingent Workers. The Manager is responsible for driving excellence in customer service and achieving targeted implementation revenue forecast, as well as expense control and management.
- Key Responsibilities:_
- Establishes strong customer relationships across Canada and demonstrates the ability to manage complex and multi-faceted customer issues by leveraging strong internal and external relationships
- Builds strong relationships with commercial sales and customer service counterparts and teams
- Perform select Account Management functions for assigned customers
- Strong focus on customer satisfaction and delivering a high quality experience for all customers
- Advises customers on the potential impact of industry trends, clinical guidelines and external business pressures in light of their business or clinical strategy
- Drives close collaboration with Sales, Clinical, Service and Support teams
- Manages professional and/or clinical staff to include Consultants, Pharmacist, Pharmacy Technicians, Nurses, etc.
- Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
- Has accountability for managing resources, participating in cost and headcount planning, forecasting and budgeting
- Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern
- Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value added tasks
- Provides technical and clinical guidance to employees in general product knowledge and implementation
- Develops processes and procedures to implement functional strategies
- Assists in initiating process changes; collects follow-up data to determine if implemented improvements meet expected outcomes
- Has in-depth expertise in own job family and knowledge of the related job families
- Applies expertise to improve effectiveness and provide guidance to employees in own area
- Maintains a strong focus on delivering high quality work; holds self to high quality standards
- Change Leadership - Embraces culture of change by authentically communicating the benefits, encouraging two-way communication, building an understanding of the change process and effectively addressing questions / concerns
- Global Mindset - Considers cultural and geographic differences when planning and making decisions
- Bui
-
Manager, Technical Services
1 month ago
Mississauga, Canada Experienced Professional Full time**Rodan Energy is a leading North American provider of solutions** that helps our customers meet their goal of having a reliable, sustainable supply of power. Together, we are making sustainable, attainable! **Join Rodan** to be part of a growing and innovative industry. Rodan was recognized as one of Canada’s Top Small & Medium Employers for three years...
-
Professional Services Manager
2 weeks ago
Mississauga, Canada Airway Interline Services Inc. Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 hours per week - Education: - Expérience: **Education**: - Bachelor's degree **Work setting**: - Urban area - On-site customer service - Office building - Airport - Transportation facility **Tasks**: - Direct the operations of an organization or department that provides...
-
professional services manager
3 weeks ago
Mississauga, Canada Airway Interline Services Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 hours per weekEducation: Expérience: EducationBachelor's degreeWork settingUrban areaOn-site customer serviceOffice buildingAirportTransportation facilityTasksDirect the operations of an organization or department that provides servicesEvaluate the operations of establishments that...
-
professional services manager
3 weeks ago
Mississauga, Canada Airway Interline Services Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 30 hours per weekEducation: Bachelor's degreeExperience: 5 years or moreWork settingUrban areaOn-site customer serviceOffice buildingAirportTransportation facilityTasksDirect the operations of an organization or department that provides servicesEvaluate the operations of establishments that provide services to...
-
professional services manager
3 days ago
Mississauga, Canada Airway Interline Services Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 30 hours per weekEducation: Bachelor's degreeExperience: 5 years or moreWork settingUrban areaOn-site customer serviceOffice buildingAirportTransportation facilityTasksDirect the operations of an organization or department that provides servicesEvaluate the operations of establishments that provide services to...
-
professional services manager
7 days ago
Mississauga, Canada Airway Interline Services Inc. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 hours per weekEducation: Expérience: EducationBachelor's degreeWork settingUrban areaOn-site customer serviceOffice buildingAirportTransportation facilityTasksDirect the operations of an organization or department that provides servicesEvaluate the operations of establishments that...
-
Mississauga, Canada FUJIFILM Full timeOverview: Fujifilm has a long history in Medical Imaging with beginnings in film processing, evolving to become the first medical imaging innovator to introduce CR technology and now setting new standards with digital detectors and medical imaging devices. Fujifilm Canada is excited to have a direct presence in Canada to provide service, sales and support...
-
Director of Professional Services
4 hours ago
Mississauga, Canada NetDynamic Consulting Full timePOSTED 2 MONTHS AGO - ND -0012157 - Director of Professional Services Director of Professional Services JOB TYPE Full-Time HIRING LOCATION Mississauga DEPARTMENT Professional Services COMMUTE Hybrid (Onsite + Remote) TRAVEL Unspecified EDUCATIONAL LEVEL Bachelors Degree WORK EXPERIENCE 8+ years LANGUAGE English Director of Professional...
-
Director of Professional Services
6 hours ago
Mississauga, Canada NetDynamic Consulting Full timePOSTED 2 MONTHS AGO - ND -0012157 - Director of Professional Services Director of Professional Services JOB TYPE Full-Time HIRING LOCATION Mississauga DEPARTMENT Professional Services COMMUTE Hybrid (Onsite + Remote) TRAVEL Unspecified EDUCATIONAL LEVEL Bachelors Degree WORK EXPERIENCE 8+ years LANGUAGE English Director of Professional...
-
Director of Professional Services
2 weeks ago
Mississauga, Canada Texada Software Full timePosition Overview: Texada Software is seeking a Director of Professional Services. The Professional Services Director will be a key leader in our Customer Organization managing our team of highly skilled Product Consultants, overseeing the delivery of projects, ensuring outstanding customer satisfaction, & continuous improvement of service delivery...
-
Director of Professional Services
2 weeks ago
Mississauga, Canada Texada Software Full timePosition Overview: Texada Software is seeking a Director of Professional Services. The Professional Services Director will be a key leader in our Customer Organization managing our team of highly skilled Product Consultants, overseeing the delivery of projects, ensuring outstanding customer satisfaction, & continuous improvement of service delivery...
-
Director of Professional Services
2 weeks ago
Mississauga, Canada Texada Software Full timePosition Overview: Texada Software is seeking a Director of Professional Services. The Professional Services Director will be a key leader in our Customer Organization managing our team of highly skilled Product Consultants, overseeing the delivery of projects, ensuring outstanding customer satisfaction, & continuous improvement of service delivery...
-
Customer Service Professional
23 hours ago
Mississauga, Canada Gus* Design Group Full timeGus* Design Group Inc. is seeking a full time Customer Service Professional for their Mississauga office. Reporting directly to the Sales Manager, the Customer Service Professional works closely with furniture dealers across North America to ensure they have the appropriate sales and marketing materials, product mix and information required to grow and...
-
Director of Professional Services
1 day ago
Mississauga, Canada NetDynamic Consulting Full timeJOB TYPEFull-Time - HIRING LOCATIONDefault - DEPARTMENTDefault - COMMUTEHybrid (Onsite + Remote) - EDUCATIONAL LEVELBachelors Degree - LANGUAGEEnglish Director of Professional Services About NetDynamic Consulting NetDynamic Consulting is a certified SuiteSuccess partner and official NetSuite Alliance partner that works in multiple industries serving 1000s...
-
Professional Services Leader
1 month ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Professional Services Leader At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **What you are looking for**: - A...
-
Professional Development Manager
1 month ago
Mississauga, Canada Hatch Full time**Requisition ID**:91584 **Job Category**:Human Resources **Location**:Mississauga, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work...
-
Professional Development Manager
1 month ago
Mississauga, Canada Hatch Full time**Requisition ID**:91805 **Job Category**:Consulting **Location**:Mississauga, ON, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...
-
Professional Cleaner
1 month ago
Mississauga, Canada Beatrice Cleaning Services Inc. Full timeAre you looking for consistent working hours with a professional team that values your career growth? Join our fast-growing cleaning crew. This is not your normal cleaning job! Start today and watch your career takeoff! We are currently looking for professional cleaners who value quality work. **Duties Include**: - Clean shared facilities including...
-
Professional Cleaner
1 month ago
Mississauga, Canada Beatrice Cleaning Services Inc. Full timeAre you looking for consistent working hours with a professional team that values your career growth? Join our fast-growing cleaning crew. This is not your normal cleaning job! Start today and watch your career takeoff! We are currently looking for professional cleaners who value quality work. **Duties Include**: - Clean shared facilities including...
-
Professional Cleaner
2 days ago
Mississauga, Canada Beatrice Cleaning Services Inc. Full timeAre you looking for consistent working hours with a professional team that values your career growth? Join our fast-growing cleaning crew. This is not your normal cleaning job! Start today and watch your career takeoff! We are currently looking for professional cleaners who value quality work. **Duties Include**: - Clean shared facilities including...
