Automotive Service Advisor

3 months ago


Ottawa, Canada Bytek Volkswagen Full time

Bytek Volkswagen is currently looking for a **Service Advisor **to join our team This is your opportunity to become part of a great Volkswagen family and work in a premium dealership that offers a friendly and professional customer-oriented environment. We have been serving the Ottawa area for over 60 years and pride ourselves on offering top tier service to all of our customers. We offer a great working environment and are looking for a professional, experienced individual to join our amazing team.
- Greet customers promptly and courteously upon arrival at the service department.
- Listen to customers' concerns and accurately document their service needs.
- Conduct vehicle inspections and provide accurate diagnosis and repair recommendations.
- Communicate service recommendations clearly and effectively to customers, including estimated costs and repair timelines.
- Schedule service appointments and coordinate with the service team to ensure timely completion of repairs.
- Maintain strong relationships with customers, providing ongoing support and addressing any additional concerns or questions.
- Keep detailed records of customer interactions and service transactions.

**Qualifications**:

- Previous experience in automotive service advising or a related customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and repair processes preferred.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Self-Motivated
- Ability to work well within a collaborative environment
- Exceptional customer service track record
- Organized and process-oriented
- Proficient computer skills
- Bilingualism (English and French) is an asset

**What we offer**:

- An extensive company benefits plan
- Reasonable work schedule
- A fun work environment with a supportive team
- Stable hours and income with a well-known family-run dealership group
- Continuous on-job training
- Ability for job growth within the dealership
- Competitive wages

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Automotive repair: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person



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