Scheduling Coordinator

2 weeks ago

Kitchener, Canada Pristine Quality Healthcare Services Corp. Full time

Are you seeking a company that provides diversity in your career?

**Pristine Quality Healthcare Services Corp** is seeking a reliable, confident & professional
**Scheduling Coordinator** with experience in the healthcare industry.

You will report directly to the Executive Director, the Care Coordinator's main responsibilities includes scheduling, coordinating, and providing direction for our valuable healthcare employees during and after hours. The Coordinator is also responsible for promoting an inclusive and positive environment.

**Your Role**:

- Ensure that the employees comprehend their role and offer support.
- Competent in using Advanced Tracker (scheduling software) which will assist to provide efficiency and maintain specific operating standards.
- Maintain and manage requests for service and coordinate assignment of care from our clients to our employees.
- Manage changes to the services provided.
- Professionally document all necessary information from both clients and employees.
- Fully comprehend the policies and procedures of PQHSC.
- Collaborate regularly with our clients and aim at surpassing their expectations.
- Actively engage in staff meetings with clients, employees, and the management team.
- Be aware of the needs of our clients that we partner with.
- Act with compassion and an understanding to provide the best service possible.
- Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work.
- Adapt and adjust to changes to the schedule.
- Demonstrate a strong capacity to problem solve and work through difficult situations professionally and tactfully.
- Able to identify and communicate opportunities to improve operational efficiency.

**What you will need to be successful**:

- Proficiency in Microsoft Office Suite.
- Demonstrate excellent telephone etiquette.
- Be able to handle complex situations with clients and employees.
- Must be detail-oriented, adaptable, and customer-focused.
- Effective communication skills both written and verbal.
- 1 year of Scheduling in the Healthcare field experience is an asset.
- 1-year using Advanced Tracker.

**About Pristine Quality Healthcare Services Corp.**:
Pristine Quality Healthcare Services Corp. (Pristine), hires and provides a dedicated community of Registered Nurses, Regulated/Licenced Nurses, Health Care Aides, Personal Support Workers and other Healthcare Professionals, to support their partners in; Long Term Care Facilities, Retirement Homes, Hospitals & Home Care Support - in communities across Canada. Pristine is a Canadian owned company led by compassionate leaders who leverage each other’s strengths to bring the very best "Quality Healthcare Services" forward. From the beginning, the goal was to inspire and grow a community of Nurses and, Healthcare Professionals, to become advocates for "Pristine Quality Care" while integrating into the Clients' needs, and values. The founding members and leaders of the company are driven by a singular vision to "Improve healthcare for all". The impact of their vision is that communities gain access to "Pristine Quality Care", at every point of contact and interaction with the Pristine organization. “Pristine is defined by that intersection between family and friends. We had the privilidge to build this company from the lens of being on the inside and looking out. I think that’s what sets us apart. I believe we have the most authentic, dynamic community of healthcare workers - there is a lot of passion - and the tenacity is infectious It is a privilige to lead this team.” Vasile - President and CEO

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