Support Administrator

7 months ago

Toronto, Canada WebSan Solutions Inc. Full time

**Overview**:
This non-technical role provides both internal and external administration support to the Support Services unit and directly to WebSan’s clients. Reporting to the Manager of Support Services, this role is critical to ensuring client success on a day-to-day basis, where one can further supplement WebSan’s existing automated support processes by providing a personalized approach to every client’s support needs.

**Responsibilities**:

- Assist with maintenance and enhancements to WebSan’s internal ticketing system and support

processes

WebSan’s internal systems
- Triage support cases daily and administrate system down procedures.
- Ensure WebSan’s internal CRM & case management systems are always up to date by collaborating with the Client Solutions team and reaching out to clients for updated authorized user lists
- Onboarding and train new employees on how to utilize the ticketing system and general support processes
- Assist with the maintenance and organization of WebSan’s Knowledge Base article repository
- Review/Audit cases to ensure ticket resolution is meeting required service levels and timelines
- Create and manage ongoing client reporting subscriptions
- Schedule business advisory meetings between clients and support staff
- Review and follow-up on client concerns related to support processes and usage by coordinating with appropriate internal resources
- Minor updates in client business environments where necessary (ex: security/permission changes)

**Role Benefits**
- A competitive salary with great growth potential, Growth Sharing Plan (GSP), full benefits including a Health Care Spending Account, and an RRSP matching plan
- An opportunity to make an impact and advance your career
- High degree of autonomy, responsibility & respect
- Flexible work schedule
- Work at a young, vibrant firm with over two decades of experience in the market
- Uptown Toronto office easily accessible via subway with free parking

**Qualifications**
- Post-secondary education in business or equivalent administrative work experience
- Excellent verbal & written communication
- Strong organizational & interpersonal skills
- Ability to multi-task and juggle multiple priorities
- Ability to work well under pressure & in a close team environment
- Proven analytical & systematic problem-solving skills
- ERP and/or CRM experience a strong asset
- 0-5 years of Administration experience

**Salary**: $47,000.00-$59,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M2J 4T1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Toronto, ON M2J 4T1

  • Child and Youth Worker

    6 months ago

    Toronto, Canada Kinnect Support Full time

    **About us**: Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers support to agencies that work with children and youth who experience behavioral, social, emotional, physical, and psychiatric difficulties. You will have the opportunity to create your...

  • Child and Youth Worker

    4 months ago

    Toronto, Canada Kinnect Support Full time

    **About us**: Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers support to agencies that work with children and youth who experience behavioral, social, emotional, physical, and psychiatric difficulties. You will have the opportunity to create your...

  • Child and Youth Worker

    7 months ago

    Toronto, Canada Kinnect Support Full time

    **About us**: Kinnect Support Services is a social services partner that provides trained staff support to various organizations in need of relief staff. Our team offers support to agencies that work with children and youth who experience behavioral, social, emotional, physical, and psychiatric difficulties. You will have the opportunity to create your...

  • Administrative Assistant

    3 months ago

    Toronto, Canada St. Elizabeth Family Support Services Full time

    THE POSITION: We are currently looking for a responsible Administrative Assistant to perform a variety of administrative and clerical duties such as: - providing support to our management and employees, - assisting in daily office duties, and managing our organization’s general administrative activities. - coordinate Summer Camps and other...

  • Administrative Assistant

    2 months ago

    Toronto, Canada St. Elizabeth Family Support Services Full time

    THE POSITION: We are currently looking for a responsible Administrative Assistant to perform a variety of administrative and clerical duties such as: - Assisting in daily office duties, and managing our organization’s general administrative activities. - Coordinate Summer Camps and other events - Attending to daily task's QUALIFICATIONS AND...

  • Administrative Assistant

    7 months ago

    Toronto, Canada St. Elizabeth Family Support Services Full time

    THE POSITION: We are currently looking for a responsible Administrative Assistant to perform a variety of administrative and clerical duties such as: - providing support to our management and employees, - assisting in daily office duties, and managing our organization’s general administrative activities. - coordinate Summer Camps and other...

  • Freelance Desktop Support

    6 months ago

    Toronto, Canada Sybex Support Services LLC Full time

    Exp: 2+ years Base Skill Set: - A+ Certification or equivalent experience - Good working knowledge of Active Directory - 2+ years’ experience providing technical support in a fast paced and constantly changingenvironment up to executive management level. - Excellent customer service and communicationskills including providing VIP support - Experience...

  • Administrative Support

    6 months ago

    Toronto, Canada West Park Healthcare Centre Full time

    **Join Our Team: Streamlining success, one task at a time through Administrative Support at West Park Health Care Centre** **E**xplore our integrated campus to learn** **more.** **Job Overview**: Providing administrative support to the manager and/or department/unit team. **Accountabilities**: - Provide administrative support to the manager and/or team,...

  • Cancer Support Program Manager

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Job Title: Cancer Support Program ManagerWe are seeking a highly skilled and compassionate individual to join our team as a Cancer Support Program Manager at Wellspring Cancer Support Foundation.About UsWellspring Cancer Support Foundation is a leading provider of cancer support programs in Toronto. Our mission is to empower individuals and families living...

  • Systems Administrator/msp Professional

    2 months ago

    Toronto, Canada TSS (The Support Source Inc.) Full time

    **TSS (The Support Source Inc.) is growing!** **Level II Systems Administrator/MSP Professional** The Support Source (TSS) is celebrating its 20th year of operations in the GTA! We provide day-to-day IT support, security, and consulting services to small and medium sized businesses, serving as their external IT department. TSS supports their computers,...

  • Cancer Support Programme Director

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Job SummaryWe are seeking an experienced Manager to oversee the daily operations of our Westerkirk House facility in Toronto, providing essential cancer support programs to individuals and families.About UsWellspring Cancer Support Foundation is a network of community-based support centres dedicated to meeting the diverse needs of people affected by cancer....

  • Systems Administrator/msp Professional

    3 months ago

    Toronto, Canada TSS (The Support Source Inc.) Full time

    **TSS (The Support Source Inc.) is growing!** **Opening for 2 Positions**: - **Level II and Level III Systems Administrator/MSP Professional**_ The Support Source (TSS) is celebrating its 20th year of operations in the GTA! We provide day-to-day IT support and consulting services to small and medium sized businesses, serving as their external IT...

  • Program Manager for Cancer Support

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Centre Manager PositionWe are seeking a highly skilled Centre Manager to join our team at Wellspring Cancer Support Foundation.About the RoleThe Centre Manager will be responsible for the day-to-day management of our cancer support programs operating at Wellspring Westerkirk House in Toronto. This includes managing local volunteer resources, providing...

  • Cancer Support Programme Manager, Toronto

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Wellspring Cancer Support Foundation is a renowned network of community-based support centres dedicated to providing comprehensive programmes that cater to the emotional, practical, physical, informational, and functional needs of individuals and families living with cancer.In this pivotal role as Centre Manager, you will be responsible for overseeing the...

  • Executive Director, Cancer Support Programs

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Centre Manager Position at Wellspring Cancer Support FoundationWellspring Cancer Support Foundation is a reputable organization dedicated to providing comprehensive support services to individuals and families affected by cancer. Our team is passionate about delivering high-quality programs that cater to the emotional, practical, physical, informational, and...

  • Administrative Support

    3 months ago

    Toronto, Canada West Park Healthcare Centre Full time

    Job Status: **Permanent, Full-Time** - Reports To: **Director, Support Services** - Hours of Work (shifts): **Days** - Internal Posting Dates: **Oct 18 - 28, 2024** - Salary Range: **$31.66 - $33.07** - Employee Group: **SEIU Clerical** **Join our team, where compassion meets excellence! E**xplore our integrated campus to learn** **more.** **Effective...

  • Cancer Support Program Manager

    4 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Job SummaryWe are seeking a skilled Cancer Support Program Manager to lead the delivery of programming at Wellspring Westerkirk House in Toronto.About UsWellspring Cancer Support Foundation is a network of community-based support centres providing programs that meet the emotional, practical, physical, informational, and functional needs of individuals and...

  • Level Iii Msp Systems Administrator

    7 months ago

    Toronto, Canada The Support Source Inc. (TSS) Full time

    **The Support Source Inc. is growing!** **Opening for: Level III MSP Systems Administrator** The Support Source (TSS) provides day-to-day IT support and consulting services to small and medium sized businesses, serving as their external IT department. Responsibilities include installing, monitoring, and maintaining our client’s systems. We support their...

  • Administrative Support Specialist

    2 months ago

    Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Toronto. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring a smooth and efficient day-to-day functioning of our office.Key...

  • Leadership Position for Cancer Support Programs

    3 weeks ago

    Toronto, Ontario, Canada Wellspring Cancer Support Foundation Full time

    Wellspring Cancer Support Foundation is seeking a Centre Manager to lead our Westerkirk House location in Toronto. This is a full-time position with benefits located on site.About UsWe provide cancer support programs to individuals and families living with cancer, promoting emotional, practical, physical, informational, and functional well-being.Salary:...