Customer Service Rep Bilingual

4 days ago


Montréal, Canada Raise Full time

**RESPONSIBILITIES**
- Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.

**QUALIFICATIONS**
- Previous customer service experience.
- Excellent communication skills.
- Ability to handle tasks in a professional manner; and Fluent in English and French.

**RESPONSABILITÉS**
- Chargé de répondre aux requêtes des clients de manière rapide,
- précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi.
- S'assure que les demandes et les requêtes sont confiées au service approprié.
- Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements.
- Utilise des systèmes de suivi des appels pour consigner toutes les demandes.

**QUALIFICATIONS**
- expérience en service à la clientèle;
- excellentes aptitudes à la communication; capacité de gérer les tâches de manière professionnelle;
- bilinguisme (français et anglais).

**WHO ARE WE?



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