Temporary Customer Service Rep
7 months ago
**Position**:Temporary Customer Service Rep, FT Montreal Terminal Department
**Location**:Montreal, Quebec
**Company**:Coach Canada/Trentway-Wagar
**Hourly Rate of Pay**:$18.18
**Hours of Work**: Monday - Friday 6:00am - 3:00pm with 1-hour unpaid break.
- Please note that this is a temporary position._
**Job Purpose**
We are seeking a meticulous and customer-oriented Temporary Customer Service Representative to join our dynamic team. In this vital role, you will be the first point of financial transaction for our customers, ensuring accuracy and providing exceptional service with every interaction. You will be responsible for selling tickets, reservations and providing outstanding customer service. While establishing and maintaining solid working relationships with other employees and the public.
If you have a passion for customer service and thrive in fast-paced environments, we invite you to bring your talents to our company and play a key role in our daily operations
**Roles and Responsibilities**:
- Selling tickets for various destinations
- Checking and acceptance of passenger luggage
- Provide accurate gate information, departure information, as well as answer general inquiries.
- Resolve customer inquiries and complaints.
- Communicate clearly and accurately with customers.
- Various clerical duties as required.
- Miscellaneous duties as assigned by Manager and Supervisor
**Qualifications**:
- 1-2 years of a customer service experience and cash handling experience
- Possess excellent organizational, interpersonal, written, and oral communication skills.
- Possess excellent cash handling skills.
- Proficient use of computer
- Be able to work in a fast-paced, computerized environment, multitask and have good problem-solving skills.
- Must be dependable with a high degree of integrity and be able to maintain confidential information.
- Friendly, outgoing, and enthusiastic
- Feel comfortable working around the public and handling customer service complaints and possessing conflict management skills.
- Must be able to communicate in English and French
**Excellent Benefits, Pension & competitive Wage**
We are an equal opportunity employer committed to employing a diverse workforce.
In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.
We thank all for their interest, however, only those selected for an interview will be contact.
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