Technical Service Representative

2 weeks ago

Thunder Bay, Canada Joy Global (Canada) Ltd., a Komatsu Comp Full time

**Job Title: Technical Service Representative, Loaders - Thunder Bay, Ontario**

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

**Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities**:

- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen

**Reports to**: Manager, Operations

**Location**: Thunder Bay, Ontario

**Responsibilities**:

- Provide technical support for our product lines on customers’ site; research and troubleshoot issues
- Inspect/audit equipment for proper performance and determines faults and malfunctions
- Adjust equipment & repair/replace defective parts components or systems according to scopes of work
- Test repaired equipment to ensure proper operational performance
- Complete accurate time records, technical service reports, failure reports, etc
- Stay current with industry, customer, product developments and technical best practices
- Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
- Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
- Coach customer maintenance personnel on equipment maintenance techniques and standards
- Ensure customer follow up and satisfaction within area of primary responsibility
- Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
- Strive to find safer ways for customers to work with Joy Global products

**Skills & Qualifications**:

- Red Seal Journeyman Heavy Equipment Technician or Truck and Transport Mechanic or equivalent training; Dual ticket with Electrical certification preferred
- Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
- 24v - Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.
- Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role
- Willingness to work overtime when required
- Must be able to work with mínimal supervision but also participate in the work of other mechanics and apprentices within the field environment
- Knowledge and experience working with Microsoft Office (Word, Excel, Project)
- Bilingual - French/English preferred
- Experience in the maintenance, repair, and service of LeTourneau products is an asset
- Experience living in a Camp environment

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Maintenance of mining equipment: 3 years (required)

Licence/Certification:

- Journeyman Certificate (required)

Work Location: One locat

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