Technical Service Representative

1 month ago

Thunder Bay, Canada Joy Global (Canada) Ltd., a Komatsu Comp Full time

**Job Title: Technical Service Representative, Loaders - Thunder Bay, Ontario**

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing solely on mining, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

**Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities**:

- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen

**Reports to**: Manager, Operations

**Shift**: 14x14 (camp)

**Location**: Thunder Bay, Ontario

This position will report to the Labrador City branch in Wabush Newfoundland. New hire training will be conducted in Labrador City, NL and Longview, Texas.

**Responsibilities**:

- Provide technical support for our product lines on customers’ site; research and troubleshoot issues
- Inspect/audit equipment for proper performance and determines faults and malfunctions
- Adjust equipment & repair/replace defective parts components or systems according to scopes of work
- Test repaired equipment to ensure proper operational performance
- Complete accurate time records, technical service reports, failure reports, etc
- Stay current with industry, customer, product developments and technical best practices
- Build strong relationships with internal and external customers to ensure smooth operations and customer satisfaction
- Interface current field issues with our Engineering group to assist, rectify and improve repetitive or critical issues
- Coach customer maintenance personnel on equipment maintenance techniques and standards
- Ensure customer follow up and satisfaction within area of primary responsibility
- Comply with Joy Global and Customer safety policies/procedures and applicable regulatory, customer or industry requirements
- Strive to find safer ways for customers to work with Joy Global products

**Skills & Qualifications**:

- Red Seal Electrician with hydraulic and mechanical experience. Journeyperson HET is an asset
- Able to diagnose faults and malfunctions; and to adjust, repair or replace all defective equipment parts, components or systems serviced at customer sites
- 24v - Understand operation, function, capable of accurately diagnosing problems. Experience working with Can Buss communication network would be an asset.
- Demonstrate superior customer service and communication skills with a solid track record in dealing with customers in a technical role
- Willingness to work overtime when required
- Must be able to work with mínimal supervision but also participate in the work of other mechanics and apprentices within the field environment
- Knowledge and experience working with Microsoft Office (Word, Excel, Project)
- Experience in the maintenance, repair, and service of LeTourneau products is an asset
- Experience living in a Camp environment

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 12 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Thunder Bay, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Electrical Maintenance of mining equipment: 3 years (requ

  • Technical Sales Representative

    2 days ago

    Thunder Bay, Canada Central Canada IndustriesTruck & Diesel Full time

    **Central Canada Industries Group of companies is looking for a motivated Sales Agent to cover a Northern Ontario Territory!** The Technical Sales Representative will act as liaison between the company sales team and clients, providing information, service, maintenance, and repairs related to purchased equipment. **Duties/Responsibilities**: - Acts as...

  • Technical Service Representative

    7 days ago

    Thunder Bay, Canada Joy Global (Canada) Ltd., a Komatsu Comp Full time

    **ob Title: Technical Service Representative, Loaders - Thunder Bay, Ontario** Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a...

  • Technical Service Representative

    4 weeks ago

    Thunder Bay, Canada Joy Global (Canada) Ltd., a Komatsu Comp Full time

    **Job Title: Technical Service Representative, Loaders - Thunder Bay, Ontario** Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a...

  • Inside Technical Sales Representative

    1 month ago

    Thunder Bay, Canada Contro Valve Full time

    Thunder Bay based industrial automation equipment supplier serving the process industries and related consulting engineers in Northwestern Ontario is seeking the services of an **Inside Sales Representative/ Service Coordinator**. We are a leading supplier in the field of industrial valve sales, service and instrumentation with a strong focus on the sale as...

  • Inside Technical Sales Representative

    4 weeks ago

    Thunder Bay, Canada Contro Valve Full time

    Thunder Bay based industrial automation equipment supplier serving the process industries and related consulting engineers in Northwestern Ontario is seeking the services of an **Inside Sales Representative/ Service Coordinator**. We are a leading supplier in the field of industrial valve sales, service and instrumentation with a strong focus on the sale as...

  • Outside Sales

    1 month ago

    Thunder Bay, Canada Norcan Fluid Power Full time

    Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities...

  • Outside Sales

    1 month ago

    Thunder Bay, Canada Norcan Fluid Power Full time

    Established in 1974, Norcan is a complete hydraulic service and sales company with 8 branches throughout Western Canada. We service customers in a variety of industries: Marine, Forestry, Mining, Material Handling, Original Equipment Manufacturing, Agriculture, and Production facilities. We are in a growing industry with a diverse set of skills and abilities...

  • Guest Service Representative

    1 week ago

    Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble...

  • Technical Services Officer

    7 days ago

    Thunder Bay, Canada The District of Thunder Bay Social Services Administration Board Full time

    Looking for a rewarding career change? Join our team! The District of Thunder Bay Social Services Administration Board (TBDSSAB) is now hiring a Technical Services Officer**, **at Headquarters in Thunder Bay. **Closing date is April14/23.** TBDSSAB supports people to improve their lives and become self-sufficient. We do this as the service system manager...

  • Guest Services Representative

    1 day ago

    Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

    **Overview**: We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be...

  • Customer Service Representative

    1 day ago

    Thunder Bay, Canada Circle K Full time

    Store 3001436: 346 May St., Thunder Bay, Ontario P7C 3R2 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer - Fast career...

  • Client Service Representative

    1 month ago

    Thunder Bay, Canada Lehto Rainbow Printers Full time

    Client Services Representative primary contact with customers processing client orders ability to multitask ability to work in other departments as needed Computer Knowledge for various programs and willing to learn new programs/jobS **Job Types**: Part-time, Permanent Part-time hours: 30-35 per week **Salary**: From $19.00 per hour **Benefits**: -...

  • Customer Service Representative

    5 days ago

    Thunder Bay, Canada Circle K Full time

    JOB DESCRIPTION Store 3000091: 3 Balsam St, Thunder Bay, Ontario P7A 5M6We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy: •Flexible schedules •Large, stable...

  • Client Service Representative

    1 month ago

    Thunder Bay, Canada Lehto Rainbow Printers Full time

    Client Services Representative primary contact with customers processing client orders ability to multitask ability to work in other departments as needed Computer Knowledge for various programs and willing to learn new programs/jobS previous experience an asset work well with co-workers enumeration based on experience **Job Types**: Part-time,...

  • Outside Sales Representative

    1 week ago

    Thunder Bay, Canada Guillevin International Full time

    Outside Sales Representative Status: Regular, Full time **Location**: Thunder Bay, Ontario Job Description Reporting to the Business Centre Manager, the Outside Sales Representative develops profitable sales and ensures that customers' expectations are consistently met, maximizing our market share. **MAIN RESPONSIBILITIES**: - Develop account strategies...

  • Customer Service Representative

    2 weeks ago

    Thunder Bay, Canada Tim's Whole Health Full time

    Tim's Whole Health has a full-time permanent career position available for a Customer Service Representative. **Applicant must have previous retail, cash & sales experience and is able to provide exceptional customer service.** This is a dynamic environment and successful applicant must be friendly, kind and compassionate. We require strong interpersonal...

  • Territory Sales Representative

    5 days ago

    Thunder Bay, Canada Bumper to Bumper Canada Full time

    Are you a Territory sales representative seeking exciting new opportunities? Join our thriving store team, where you will have the freedom to shape your role and contribute to the growth of our company in Thunder Bay . What You'll Gain Working at Central Canada Industries/Bumper to Bumper? A salary to match your skills. Comprehensive benefits and...

  • Customer Service Representative

    1 day ago

    Thunder Bay, Canada BMO Financial Group Full time

    425 North Edward Street Thunder Bay Ontario,P7C 4P7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Technical Services

    4 weeks ago

    Thunder Bay, Canada KBM Resources Group Full time

    **KBM Resources Group** is an independently-owned natural resources consulting firm offering a range of services to clients in both the private and public sector. Since 1974 we have been headquartered in Thunder Bay, ON along the north shore of Lake Superior. In 2011, KBM opened a satellite office in Prince Albert, SK. Both locations attract outdoor...

  • Territory Sales Representative

    5 days ago

    Thunder Bay, Canada Bumper to Bumper Canada Full time

    Are you aTerritory sales representativeseeking exciting new opportunities? Join our thriving store team, where you will have the freedom to shape your role and contribute to the growth of our company inThunder Bay.What You'll Gain Working at Central Canada Industries/Bumper to Bumper?A salary to match your skills. Comprehensive benefits and employee...