Treatment Coordinator and Team Lead

2 weeks ago

North York, Canada C Dental Clinic Full time

We are seeking a Treatment Coordinator cum Team Lead with a least three to five years of dental experience who will lead a high-performing team. In this dynamic role you will support the people and culture, as well as operational needs of a fast-paced clinic in order to ensure optimal practice performance with the overall goal of enhancing the patient experience and annual revenue by ensuring optimum treatment planning.

What you will be doing - key responsibilities:

- Report to the manager by supporting with all aspects of practice operations (e.g., scheduling, treatment planning, patient correspondence, third party services, etc.)
- Experience of paradigm is an asset
- Ensure teams remain up to date on new techniques and trends in their profession
- Ensure exceptional patient care and promptly resolving patient inquiries as they arise
- Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence
- Maintain effective communication with the doctors and employees to foster an inclusive and team-based environment
- Ensure compliance with all health standards in line with regulatory bodies and internal policies
- Support with marketing initiatives to increase new patient growth
- Perform financial tasks, such as entering contacts in our system, working with patients to establish payment arrangements, managing patient financial accounts that are overdue, and generating financial reports.

About you:

- Have exceptional interpersonal skills and is someone who motivates and bring out the best in others
- Have strong business acumen and are a self-starter who is passionate about delivering positive customer experiences
- Enjoy problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment
- Are detail-oriented and able to work both strategically and tactically
- Possess a strong aptitude for change management
- Have alignment with our vision, mission, and values, which guide how we work

What you bring - qualifications:

- Previous experience as a treatment coordinator
- Previous experience leading a team
- Passionate about coaching and mentoring others
- Three or more years of experience in a dental/healthcare environment is an asset
- Experience of bookkeeping and/accounts receivable/accounts payable is an asset
- Strong aptitude for change management

**Benefits**:

- Paid time off
- Performance incentives

Schedule:

- Monday to Thursday, Occasional Saturdays

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Dental Treatment Coordination: 2 years minimum required
- People management:3- 5 years (preferred)

**Job Types**: Full-time, Permanent

Pay: $28.00-$30.00 per hour

**Benefits**:

- Dental care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental office: 2 years (required)

Licence/Certification:

- CPR Certification (preferred)

Work Location: In person

Expected start date: 2024-07-02

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