Dental Treatment Coordinator

6 months ago


North York, Canada HealthOne Toronto Full time

**HealthOne Medical & Wellness**, conveniently located a short distance from the North York Centre Subway Station, is currently seeking a full-time **Dental Treatment Coordinator **to provide high-quality patient care to our growing community.

**Responsibilities**:

- Present treatment and financial payment plans given treatment options presented by Dentist
- Educate patients while answering questions, and addressing uncertainties regarding payment and treatment options
- Effectively communicate pros and cons of recommended treatment
- Update client information on internal database and handle all benefit-related forms and submissions
- Build strong relationships with patients to ensure trust and loyalty
- Support the team goals to achieve client acquisition and new patient enrollment targets
- Address and resolve client concerns promptly and courteously, modelling top service, empathy, and care standards at all times.
- Adhere to clinic policies and best practices to deliver outstanding service to all clients (i.e. complete all paperwork, client forms, client correspondence, etc.) in an accurate and timely fashion

**Required Education, Skills and Qualifications**

**Must have**:

- 3+ years of dental administration experience in a similar environment
- Experience using Tracker system
- Strong client service skills, solid work ethic, impeccable organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
- Self starter, motivated by goals, and eager to wear multiple hats to be able to grow with us
- Proficient in MS Office (MS Word, Excel, Outlook) and experience using a CRM
- Ability to work some weekends and evenings when required based on business needs

**Nice to have**:

- Post-secondary education in a related field
- Proven track record of achieving/surpassing goals

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Invisalign: 2 years (preferred)

Work Location: In person



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