Technical Specialist

1 week ago


Montréal, Canada Manulife Full time

**The opportunity**

We are seeking a highly skilled and experienced **Meeting Technical Specialist**to join our Enterprise Technology Services (ETS) group. This group leads the delivery of all technology infrastructure services worldwide, including data processing centers, networks, mainframes, servers, and end-user technology.**Responsibilities**:

- Manage and support the production of live-streams and events.
- Monitor complex and high-visibility meetings.
- Respond to special critical issues for high-priority meeting support.
- Resolve meeting scheduling and room reservation issues.
- Assist with testing of video conferencing and audio/video equipment during new room setups and relocations.
- Fix and resolve technical issues related to video conferencing and audiovisual equipment.
- Participate in the development and implementation of new Meeting Technology and audiovisual initiatives.

**How will you create an impact?**

In this role, you will have the opportunity to work with a dynamic and collaborative team, and to make a significant impact on the delivery of technology services to our global organization. If you are a creative problem-solver with a passion for technology and a track record of delivering high-quality results, join us

**Skills and Experience**:

- Bachelor’s degree or equivalent experience in Computer Science, Information Systems, Television, Broadcasting, or a related field.
- 3 or more years of experience in a technical support or technical customer service position.
- 3 or more years of experience with implementation, administration, and support of audiovisual and other broadcast technologies.
- Experience with video conferencing and other related hardware and software is an asset.
- Experience with video recording/streaming solutions, video and audio editing, and production.
- Knowledge of networking and video/VoIP protocols and their implementation.
- Experience with resolving systemic and end-user issues in a VoIP/video network in a customer-facing environment.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment**:
**Values-first culture**

We lead with our Values every day and bring them to life together.

**Boundless opportunity**:
We create opportunities to learn and grow at every stage of your career.

**Continuous innovation**:
We invite you to help redefine the future of financial services.

**Delivering the promise of Diversity, Equity, and Inclusion**:
We foster an inclusive workplace where everyone thrives.

**Championing Corporate Citizenship**:
We build a business that benefits all collaborators and has a positive social and environmental impact.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Montreal, Quebec

**Working Arrangement**

In Office
**Salary range is expected to be between**

$69,750.00 CAD - $116,250.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short



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