Documentation Specialist

3 weeks ago

London, Canada Canada Life Assurance Company Full time

Documentation Specialist

**Description:
- Permanent Full Time- The Documentation Specialist will be responsible for writing processes to support the teams on the PSCP initiative, those in the Benefit Payment Office and others to ensure effective customer interactions.**What you will do**
- Draft and revise user-centric, high-quality documentation including:

- Procedures and processes for internal business teams
- Task-focused instructions including:

- Multi-procedure processes
- Job aids, charts, and infographics
- Troubleshooting tips, FAQ documents, etc.
- Create procedure templates and establish writing best practices
- Partner with a variety of internal stakeholders to create, refine, and continuously improve documentation quality and user experience
- Select and drive approaches/ methodology to elicit information from business partners required for rules, policies and procedures via interviews, document reviews, observations, workshops, etc.

**What you will bring**
- 3+ years of technical writer/documentation specialist experience
- Ability to translate complex institutional processes into clear and succinct instructional documentation
- Build rapport with a variety of business partners (via interview, observations, workshops, etc.)
- Strong analytical/organizational skills to ensure accurate end-user documentation
- Excellent communication skills
- Strong collaboration skills and able to present complex processes succinctly to a variety of audiences
- Understanding of Group Health & Dental products is an asset
- Knowledge of call centre systems is an asset (Salesforce, Verint, etc.)
- Self-motivated and the ability to effectively manage multiple priorities effectively
- A positive and flexible attitude with a change management mindset
- Adaptable to new technologies, forward thinker, challenge the ‘status quo’
- Bilingual French/English an asset
- The base salary for this position is between **$51,400**:

- $95,200 **annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For student opportunities only- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid**Requisition ID**:1123**Category**:Customer Service and Administration**Location**:London, ON
- Toronto, ON
- Winnipeg, MB**Date**:May 23, 2024

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