Customer Service Consultant
1 month ago
**Join Commissionaires**
Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.
**Make a difference**
**Position Title**: Customer Service Consultant - Identification Services
**Location**: Commissionaires - Victoria, BC
**Wage**:$22.00/ an hour
**Section**:ID Services
**Hours**: 0800 to 1600, Monday to Friday, with flexibility available to accommodate client and your schedule
**JOB SUMMARY**:
**KEY ACCOUNTABILITIES**:
- Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, record suspensions, US travel waivers and future new offerings
- Liaises with various institutions and organizations relating to clearances and fingerprinting
- Ensures the security, privacy and confidentiality of clients and documents
- An engaging approach to customer service, inspiring the CVIY team throughout
- Willingness to learn Process Serving duties
- Willingness to learn Pardon Services Requests and US Waivers procedures
- Documentation of services and managing transactions
- Interact with other divisions in the country from time to time
- Liaises with Supervisor/Management regarding the day-to-day operations of ID services
- Other duties may be assigned as the business grows
**REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES**:
- A respect for, and good understanding of the Criminal Justice system in Canada
- Excellent verbal and written English communication skills
- Exceptional interpersonal and customer service skills
- Proficiency with MS Office including Teams, Excel and Outlook Calendar
- A willingness to be trained and learn the services offered
- Holds a valid BC Drivers license (preferred)
- Ability to prioritize, multi-task and thrive in a dynamic environment
- Excellent organizational and time management skills, while flexible and adaptable to change
- Strong administrative skills and attentive to detail
- Ability to attain a Level II (SECRET) Government of Canada security clearance
- Willingness to travel to client sites if and as required
- Proficiency in other languages considered an asset
**BENEFITS AND PERKS**:
- Competitive base salary
- RRSP contributions by employer
- Group-life Insurance & Long-term Disability
- Extended Health & Dental coverage
- BC Transit ProPass (15% off monthly bus pass)
- National Bursary and Recognition programs
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