![Wellwise](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative-2
2 months ago
**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
**Why this role is important?**
Join a leader in home healthcare and help Canadians Bring Wellness Home, while keeping the customer at the centre of everything you do.
**Primary Responsibilities**:
- Provide customer support regarding products, services, policies and resolve complaints with mínimal management assistance
- Demonstrated ability to upsell the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
- Demonstrate functional responsibilities of products, services, fittings, EPOS, MMS, cycle counts, incoming orders, sales paperwork, cash control, government or funding programs, stocking and facing shelves as well as booking appointments
- Articulate company rewards (PC Optimum) and any promotional events
- Develop and maintain working knowledge of customer needs/issues and industry trends
- Participate on project teams, driving integrated services and case management
- Effectively communicate with internal and external customers
- Consult with and provide seamless backup to more senior Customer Service Representatives
**Skills, Knowledge & Education**:
**Skills**:
- Possesses well developed Customer Service Representative skills and depth of capability in several areas based on each stores’ needs
- Basic Knowledge in PC skills (Excel, PowerPoint, Word, Web-interface)
- Possesses excellent verbal and written communication skills as well as strong telephone manner
- Demonstrates CORE Values and has the ability to make connections, build trust and be authentic
**Education & Job Knowledge**:
- Holds a High School Diploma
- Basic knowledge in all categories and vendor training in:
- Diagnostic & Therapy
- Daily Living Supplies
- Mobility
- Supports & Braces
- Incontinence
- Sleep
- CPAP/Respiratory (depending on location)
- Basic knowledge in Customer Relations Management program
- Health & Safety Certification
- Compression (Sigvaris) Training - offsite
- First Aid Training - offsite and if applicable
- AODA
- Customer Excellence
- Understanding of MMS functions
**Experience**:
- 0 - 2 relevant experience (retail preferred)
J2WHHC
**Why work at Shoppers Drug Mart?**
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
**Employment Type**:
Part time
**Type of Role**:
Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
-
Customer Service and Parts Representative
2 months ago
Victoria, Canada Tom's RV Service & Supplies Ltd Full timeTom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time, long term Customer Service and Parts Representative to add to our team. The Customer Service and Parts Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on exceptional...
-
Customer Service
2 months ago
Victoria, Canada Tom's RV Service & Supplies Ltd Full timeJob Overview: Tom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time, long term Customer Service and Parts Representative to add to our team. The Customer Service and Parts Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on...
-
Customer Service Representative
2 months ago
Victoria, Canada GFL Environmental Inc. Full timeGFL Environmental is looking for a **Customer Service Representative** to join our team in Victoria, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a...
-
Customer Service Representative
2 months ago
Victoria, Canada GFL Environmental Inc. Full timeGFL Environmental is looking for a Customer Service Representative to join our team in Victoria, British Columbia! The Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional,...
-
Customer Service Representative
3 months ago
Victoria, Canada GFL Environmental Inc. Full timeThe Customer Service Representative will assist in selling and promoting GFL’s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and...
-
Customer Service Representative
3 months ago
Victoria, Canada Domino's Pizza | 655069 BC LTD Full timeHot job opening, fresh out of the Oven! The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the...
-
Customer Service Representative
3 months ago
Victoria, Canada Domino's Pizza Canada Full timeAt Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!Hot job opening, fresh out of the Oven!The Customer Service Representative's role is crucial within the Domino's...
-
Customer Service Representative
3 months ago
Victoria, Canada U-Haul Full timeLocation: 776-790 Topaz Ave, Victoria, British Columbia V8T2M1 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Customer Service Representative
2 months ago
Victoria, Canada Pacificanna - multiple locations Full time**Overview** **Available Roles (James Bay)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying...
-
Customer Service Representative
2 months ago
Victoria, Canada Pacificanna - Jubilee Full time**Overview** **Available Roles (Jubilee)** - Part-time Customer Service Representative (15-25 hrs/week). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with...
-
Customer Service Representative
3 months ago
Victoria, Canada FloForm Countertops Full timeWith 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of the Best Managed Companies in North America. **Required immediately, our Local Victoria Branch is...
-
Customer Service Representative
2 months ago
Victoria, Canada Rentokil Initial Full timeAre you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...
-
Customer Service Representative
3 months ago
Victoria, Canada Rentokil Initial Full timeCustomer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We...
-
Csr (Customer Service Representative)
4 weeks ago
Victoria, Canada CLEAResult Full time**We are looking for a talented individual** To join our team as a Customer Support Representative to help deliver a residential energy affordability and green-house gas reduction program in British Columbia. We are a close-knit team who are passionate about green-house gas reduction and enjoy working with each other and the public. As a Customer Support...
-
Customer Service Representative
2 months ago
Victoria, Canada First Response Glass Ltd Full time**About us** First Response Glass Ltd We are a family owned local small business focused on providing our clients exemplary customer service and workmanship. At First Response Glass, our Customer Service Representative (CSR) makes the first impressions our customers will experience from us, and provides prompt and efficient customer service, both over the...
-
Customer Service Representative
2 months ago
Victoria, Canada First Response Glass Ltd Full time**About us** First Response Glass Ltd We are a family owned local small business focused on providing a rewarding career for our staff and offering our clients exemplary customer service and workmanship. Are you looking for a position with plenty of opportunity for growth? First Response Glass is a growing full service glass shop and has just the position...
-
Customer Service Representative
2 months ago
Victoria, Canada Budget Car & Truck Rental Full time**Customer Service Representative - Full-time Permanent** **Job Description - Customer Service Representative** **Reports to**: Onsite Management Team **Position Summary** Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing...
-
Customer Service Representative
2 months ago
Victoria, Canada J's SMoke N Snacks Full timeJob Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring overall customer satisfaction, also drives sales through the engagement of...
-
Customer Service Representative
3 months ago
Victoria, Canada CB Canada Full timeHello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. Our purpose is to make life accessible. Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...
-
Customer Service Representative
3 months ago
Victoria, Canada BMO Financial Group Full time735 Goldstream Ave, Unit 101 Victoria British Columbia,V9B 2X4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer...