Manager, Human Resources Shared Services

6 months ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

**At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. **You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together

**Manager, HR Shared Services - Canada**

**________________________________________**

**Department**: Human Resources

**Location**: Laval, QC (4204 boulevard Industriel, H7L 0E3)

**Hybrid work**: 3 days at the office and 2 days remotely

**Type of employment**: Permanent, Full Time (40 hours)

**________________________________________**

**WHAT YOU’LL DO**

Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:

- Provide end-to-end case management including engaging the employees, vendors, work location and other stakeholders.
- Ensure that on-going leave of absence administration and management meets service delivery standards and ensures compliance with all applicable laws.
- Maintain a positive work environment that’s encourages engagement, supports high performing teams and rewards people based on performance.
- Manage the performance of teams through insightful communications, regular 1:1’s, team meetings and reward and recognition programs.
- Develop, implement, and monitor performance standards for team members. Provide feedback, training, and performance management as needed.
- Provide oversight and intervention for escalated questions between Advisor, BU Management and HR teams to ensure a satisfactory outcome.
- Respond to escalations, providing root cause analysis and recommendations. Develop remediation plans and drive to resolution with mínimal guidance from Manager.
- Provide training to staff to ensure that all protocols are followed under legal, regulatory and company policy.
- Provide professional development opportunities to the Canadian GCN/HR Services Team to ensure they maintain competency and compliance with legal, regulatory, and corporate policy.
- Provide management oversight for overall program performance and day to day service delivery.
- Consult with business unit HR and leadership teams on cases where the leave program or policies are silent or unclear and provide guidance where needed.
- Proactively identify opportunities and make recommendations for enhancements to policies and procedures.
- Help prepare communications, training and resource materials.
- Assist the Head of in forecasting staffing needs and recommending administrative efficiency strategies.
- Manage and oversee the Canadian administration of benefits.
- Manage and oversee the Canadian employee service center for HR Services
- Maintain confidentiality of sensitive information.

**WHAT YOU’LL NEED**

We want you to join our team Here's what we're looking for:
**Education**
- Bachelor’s degree OR equivalent progressive experience in HR call centre, Benefits and Absences in lieu of a degree.

**Experience**:
**Knowledge and skills**:

- Organized, detail oriented and able to manage multiple priorities;
- Proven ability to handle fast-paced environment and multiple priorities;
- Must be able to regularly exercise discretion, handle conflict and be firm when required;
- Ability to communicate effectively and work collaboratively with third party service providers and all levels of employees in both French and English.
- Must be willing to travel occasionally and work beyond standard office hours.

**Language skills**
- Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.

**WHY YOU SHOULD WORK HERE**:
At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job - you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:
**Benefits package**:

- ** Group Insurance Program**: Stay healthy and happy Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
- ** Pension Plan**: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
- ** Share Purchase Plan**: Invest in your future and share in our success with our employee stock purc

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