Street Level Worker

5 months ago

Red Deer, Canada The Mustard Seed Society Full time

Do you want to make a meaningful impact within your community? Do you have social services, crisis intervention, conflict resolution or customer service experience? The Mustard Seed is looking for Street Level Workers in Red Deer who will be tasked to facilitate a safe and respectful environment for guests.

As a member of the Street Level Team, the Street Level Worker will have a broad working knowledge of all areas of The Mustard Seed’s Basic Services. This position will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation.

**Employment Type**: Full-time, Permanent
**Schedule**: Monday to Friday (8:00AM to 4:00PM)
**Reporting to**: Street Level Supervisor
**City**: Red Deer, AB
**Number of Positions to Fill**: 2
RFR #: 728

**DUTIES AND RESPONSIBILITIES**:

- **Safety**:

- Create a safe and healthy environment for all community participants accessing our services and programs.
- Perform periodic internal and perimeter safety checks during hours of operation.
- Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas.
- Enforce guest suspensions when necessary.
- Provide non-violent crisis intervention and use de-escalation techniques as required.
- **Community**:

- Foster meaningful relationships with supervisors, co-workers, volunteers and community participants.
- Collaborate with community participants to encourage positive changes in lifestyle and behavior through supportive relationships and day-to-day interactions.
- Support community participants’ dignity by seeking to identify their needs in a respectful manner.
- **Programs**:

- Participate in creating, implementing, and facilitating programs.
- Create opportunities for volunteers to learn about and contribute to the mission and vision of The Mustard Seed.
- **Administrative**:

- Answer phone calls and sign in guests using our information database.
- Maintain specific records such as statistics, volunteers, reports, incident reports, and other computer files.
- Process and maintain incoming/outgoing mail for staff and community participants, faxing, photocopying and calendar of event

**Other Duties**
- Respond to conflicts in a healthy, respectful and safe manner.
- Model healthy relationships with community participants and volunteers through listening, advising and providing appropriate referrals.
- Assist community participants in accessing The Mustard Seed services available in the Drop-In programs and activities.
- Assist with onsite Food Services programs as needed.
- Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Experience working within the culture of the inner city and/or with people experiencing poverty or homelessness is preferred. A demonstrated passion to be involved in ending homelessness in Alberta is essential.
- Strong computer skills (competency in Microsoft Office programs such as MS Word, Excel, Outlook, Teams, SharePoint, etc.) are essential.
- Experience working in a fast-paced, high-demand environment is required.
- Experience working in a volunteer-based organization is considered an asset.
- Knowledge of and experience with individuals experiencing mental illness and addictions is an asset.
- Food Safety training is an asset.
- A positive attitude with strong interpersonal skills and the ability to relate well to people from diverse backgrounds.
- Strong proactive, self-starter characteristics including collaboration skills.
- Strong organizational skills, the ability to multi-task, prioritize, and problem-solve effectively.
- Excellent crisis intervention, conflict resolution and de-escalation skills.
- The ability to learn and implement new skills quickly and adapt to change.

**WORKING CONDITIONS**
- The position requires a flexible schedule with some shifts occurring in the evening or on weekends.
- Moderate physical effort is required. Must be able to lift and carry up to 50 lbs. Considerable periods of standing, walking, cleaning, sorting and typing; mainly indoors and some outdoors.
- High mental effort is required to preemptively identify and assess conflict, problem solve, maintain healthy boundaries, and provide empathetic support for people facing extreme personal struggles.
- May be exposed to sharps and other harm reduction supplies.
- May be exposed to or required to respond to overdoses and other verbal or physical incidents.
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and

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