Bilingual Collections and Asset Recovery Specialist

7 months ago

Montréal, Canada Vault Credit Corporation Full time

Who we are:
Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than any traditional sources

Who you are:
Assist our Asset Recovery Team with assigned accounts placed for repossession, by seeking and recovering company assets using effective tools available. In addition, this role requires collection of payments on past due accounts, including late charges, payment penalties, interim rent, restructurings, payment plans and settlements through verbal and written contact with lessee. Under general supervision and in compliance with established policies and procedures, resolve the bad debt through various negotiation techniques, skip tracing efforts, and a thorough analytical review of the lessee’s financial information.

Essential Job Duties and Responsibilities:

- Responsible for accounts received for repossession.
- Responsible for repossession on accounts with communication with customers that want to pay to avoid repossession.
- Locate lessee through various skip tracing techniques if no contact with lessee.
- Confirm the asset location and best time for recovery/return.
- Research and determine the recovery fees (including but not limited to bailiff, transport, towing, storage, and sale commission)
- Research the fair market/current value of the asset to determine the best course of action (returning the asset to vendor, auction, remarketers) for best recovery (sale proceeds).
- Assign the closest bailiff to the lessee’s location to repossess the asset.
- Calculate deficiency balance once the asset has been sold and sale proceeds have been received and send deficiency letters in a timely manner.
- Overcome lessee’s stalls and objections and suggest money sources for debt payment.
- Negotiate pay off balances, settlements, or payment arrangements on past due and charged off accounts.
- Analyze lessee’s financial information by reviewing credit bureau (Equifax) reporting if no response to the deficiency letter and prepare the file for possible legal action/collection agency.
- Monitor payment arrangements placed by the Litigations Manager
- Maintain and update accurate account records, including accurate notes in Aspire for every account activity or conversation held.
- Prepare notes before collections team weekly meeting and review accounts, progress, and recommendations.
- Assist the collections department with accounts that are not yet in repossession.
- Assist the insurance department by contacting customers/insurance brokers to obtain insurance renewals and contact customers upon receipt of an insurance cancellation for client to avoid repossession.
- Identify accounts which need to become non-accrual or charged-off early.
- Answer and respond to all incoming calls on assigned queues.
- Maintain daily and monthly performance standards set by management.
- Other duties and special projects as assigned.

Knowledge, Skills and Experience required (unless otherwise noted):

- High School diploma or GED required, plus a minimum of four (4) years collections experience in a commercial/consumer industry, preferably with past due accounts of over thirty (30+) days.
- Thorough knowledge and understanding of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Interpretation of consumer credit reports including Equifax
- Excellent organizational and time-management skills. Must be detail oriented.
- Ability to research and understand the different types of equipment in the market to stay informed when working with the repossession companies.
- Strong interpersonal/internal customer service skills.
- Ability to assess if equipment is cost effective to pursue.
- Ability to research the asset fair market value and cost of recovery.
- Effectively control costs of recovery (transport, bailiff costs etc.)
- Ability to make judgment calls in a quick & timely fashion.
- Ability to calculate figures and amounts such as interest and percentages.
- Ability to work well under the pressure of meeting tight deadlines in a timely manner.
- Ability to prioritize, handle multiple tasks efficiently with little direct guidance, rapidly adapt to changing environment and possess strong work ethics.
- Strong persuasion, negotiation, problem solving and conflict resolution skills.
- Ability to establish and maintain effective working relationships within the Account Receivable department, across the organization and with outside agencies.
- Ability to accept responsibility for assigned tasks/projects and complete them on schedule.
- Ability to work effectively in a diverse workforce.
- Team player who can work independen

  • Bilingual Asset Recovery Specialist

    7 months ago

    Montréal, Canada Vault Credit Corporation Full time

    **Who we are**: Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our...

  • Collections Agent

    7 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    7 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    7 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Asset Recovery Specialist

    7 months ago

    Montréal, Canada Mitsubishi HC Capital Canada Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...

  • Bilingual Commercial Collection Specialist

    3 weeks ago

    Montréal, Canada Hitachi Capital Canada Corp Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. - Joining Mitsubishi HC Capital...

  • Commercial Collection Specialist

    6 months ago

    Montréal, Canada Mitsubishi HC Capital Canada Full time

    By joining Mitsubishi HC Capital Canada, you will be part of an exceptional team offering flexible and adaptive commercial Equipment Financing solutions to Canadian businesses. Whether it’s leasing, factoring, inventory finance, or asset-based lending, our teams are dedicated to offer the best service to our customers. In 2021, our company was awarded...

  • Bilingual Collections Agent

    3 weeks ago

    Montréal, Canada NorthLake Financial Corp Full time

    **About Northlake Financial Corp.** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **Why Work for us?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...

  • Bilingual Internal Agency Officer, Recoveries

    4 months ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What's the opportunity?** As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank. **What will you do?** - Handle inbound...

  • Agent de Recouvrement

    2 weeks ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...

  • Agent de Recouvrement

    7 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) est un fournisseur unique pour tous les besoins de gestion du crédit et des revenus des entreprises, axé sur les services de recouvrement des comptes. FDR fournit des services de recouvrement à un large éventail de grandes organisations canadiennes à travers le pays. Nos clients comprennent actuellement l’Unité...

  • Bilingual Collections Manager

    4 weeks ago

    Montréal, QC, Canada Fairstone Full time

    Reporting to the Senior Manager, Collections and Servicing, the bilingual Collections Manager will lead a specialized team of collection agents responsible for providing top quality service to our customers regarding the repayment of their financed auto loans. Responsible for maintaining programs, policies and team productivity to achieve desired...

  • Collection Manager

    6 months ago

    Montréal, Canada FDR Ltd Group of Companies Full time

    **Collections Manager** Job Type**:Full Time, Permanent, On site (No remote work)** Job Location**:1117, Ste-Catherine O., Montreal, QC H3B 1H9** **Required Hours**: Monday: 8:30 am - 5:00 pm Tuesday: 8:30 am - 7:30 pm Wednesday: 8:30 am - 5:00 pm Thursday: 8:30 am - 5:00 pm Friday: 8:30 am - 4:00 pm Plus, ONE mandatory Saturday shift per month: 8:30...

  • Collection Agent

    7 months ago

    Montréal, Canada Groupe Solution Collect Full time

    GROUPE SOLUTION COLLECT is a Canadian company that operates in the recovery/call center sector. We distinguish ourselves by offering services with high added value supported by advanced technologies and qualified staff. We offer our services to several large companies in the financial sector, in telecommunications, in the insurance sector and for the...

  • Asset Remarketing Specialist

    4 months ago

    Montréal, QC, Canada Mitsubishi HC Capital Canada Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...

  • Government & Bank Collections Specialist - Montreal

    7 months ago

    Montréal, Canada FDR Ltd Group of Companies Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Bilingual Collections Officer

    7 months ago

    Montréal, Canada Fairstone Full time

    ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS? WHO WE ARE: Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank. We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with...

  • Bilingual Collections Agent

    3 months ago

    Montréal, QC, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...

  • Bilingual Credit and Collection Agent

    6 months ago

    Montréal, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...