Bilingual Asset Recovery Specialist

6 months ago

Montréal, Canada Vault Credit Corporation Full time

**Who we are**:
Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than any traditional sources

Purpose: Working with our Asset Recovery Team and responsible for all assigned accounts placed for repossession, by seeking and recovering company assets using effective tools available. In addition, this role requires collection of payments on past due accounts, including late charges, payment penalties, interim rent, restructures, payment plans and settlements through verbal and written contact with lessee. Under general supervision and in compliance with established policies and procedures, resolve the bad debt through various negotiation techniques, skip tracing efforts, and a thorough analytical review of the lessee’s financial information.

**Reports to: Collections and Asset Recovery Manager**

**Essential Job Duties and Responsibilities**:

- Responsible for accounts received for repossession.
- Responsible for repossession on accounts with communication with customers that want to pay to avoid repossession.
- Locate lessee through various skip tracing techniques if no contact with lessee.
- Confirm the asset location and best time for recovery/return.
- Research and determine the recovery fees (including but not limited to bailiff, transport, towing, storage, and sale commission)
- Research the fair market/current value of the asset to determine the best course of action (returning the asset to vendor, auction, remarketers) for best recovery (sale proceeds).
- Assign the closest bailiff to the lessee’s location to repossess the asset.
- Send notifications to customers regarding (Notice of Sale) the sale of the asset.
- Calculate deficiency balance once the asset has been sold and sale proceeds have been received and send deficiency letters in a timely manner.
- Overcome lessee’s stalls and objections and suggest money sources for debt payment.
- Negotiate pay off balances, settlements, or payment arrangements on past due and charged off accounts.
- Analyze lessee’s financial information by reviewing credit bureau (Equifax) reporting if no response to the deficiency letter and prepare the file for possible legal action/collection agency.
- Monitor payment arrangements placed by the Litigations Manager
- Maintain and update accurate account records, including accurate notes in Aspire for every account activity or conversation held.
- Prepare notes before collections team weekly meeting and review accounts, progress, and recommendations.
- Assist the collections department with accounts that are not yet in repossession.
- Assist the insurance department by contacting customers/insurance brokers to obtain insurance renewals and contact customers upon receipt of an insurance cancellation for client to avoid repossession.
- Identify accounts which need to become non-accrual or charged-off early.
- Answer and respond to all incoming calls on assigned queues.
- Maintain daily and monthly performance standards set by management.
- Other duties and special projects as assigned.

Supervisory Responsibilities: None

**Knowledge, Skills, and Experience required (unless otherwise noted)**:

- High School diploma or GED required, plus a minimum of four (4) years collections experience in a commercial/consumer industry, preferably with past due accounts of over thirty (30+) days.
- Thorough knowledge and understanding of the structure and content of the English and French language including the meaning and spelling of words, rules of composition, and grammar.
- Interpretation of consumer credit reports including Equifax
- Excellent organizational and time-management skills. Must be detail oriented.
- Sharp ability to learn quickly.
- Ability to research and understand the different types of equipment in the market to stay informed when working with the repossession companies.
- Strong interpersonal/internal customer service skills.
- Ability to assess if equipment is cost effective to pursue.
- Ability to research the asset fair market value and cost of recovery.
- Effectively control costs of recovery (transport, bailiff costs etc.)
- Ability to make judgment calls in a quick & timely fashion.
- Strong creative thinking
- Ability to calculate figures and amounts such as interest and percentages.
- Ability to work well under the pressure of meeting tight deadlines in a timely manner.
- Ability to prioritize, handle multiple tasks efficiently with little direct guidance, rapidly adapt to changing environment and possess strong work ethics.
- Strong persuasion, negotiation, problem solving and conflict resolution skills.
- Ability to establish and maintain effective working relationship

  • Bilingual Collections and Asset Recovery Specialist

    6 months ago

    Montréal, Canada Vault Credit Corporation Full time

    Who we are: Vault is a non-bank owned private lending company offering a wide array of financial services such as mortgages, business loans, equipment leasing as well as many other lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our...

  • Asset Recovery Specialist

    6 months ago

    Montréal, Canada Mitsubishi HC Capital Canada Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...

  • Bilingual Internal Agency Officer, Recoveries

    3 months ago

    Montréal, QC, Canada Royal Bank of Canada Full time

    **Job Summary** **What's the opportunity?** As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank. **What will you do?** - Handle inbound...

  • Bilingual Project Manager

    5 months ago

    Montréal, Canada Auum solutions Full time

    _Applicant must be in Quebec_ **Title**: Bilingual Project Manager **Location**:Montreal - 2 days per week at the office required **Duration**:12 months on an hourly basis of 37.5 hours/week **Keypoints/ Highlights**: - Bachelor’s degree in an appropriate discipline; - Minimum of 8 years of experience in management and recovery of large-scale programs...

  • Asset Remarketing Specialist

    3 months ago

    Montréal, QC, Canada Mitsubishi HC Capital Canada Full time

    Mitsubishi HC Capital Canada and its parent company, Mitsubishi HC Capital America, form the largest non-captive, non-bank commercial finance company in North America constantly growing and transforming to contribute to a prosperous and sustainable future, creating social value through optimizing the potential of assets. Joining Mitsubishi HC Capital Canada...

  • Social Media Coordinator/receptionist

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd Full time

    Financial Debt Recovery is a national contact center solution provider to credit and financial institutions across North America. We are currently experiencing rapid growth and development in our Montreal location. We are recruiting a self-motivated, career-minded individual to provide social media and reception support to our existing call center team. If...

  • Collections Agent

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Accounting Technician, Corporate Recovery Services

    5 months ago

    Montréal, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Recovery & Restructuring team as an Analyst. This diverse team of professionals assists lenders and debtors with managing challenging financial...

  • Dry Disaster Recovery Lead

    1 week ago

    Montréal-Est, Quebec, Canada On Side Restoration Full time

    Compensation: 23-27$ / hour (full-time, permanent)Elevate your career in disaster recovery by joining On Side Restoration as a Dry Disaster Recovery Lead. This rewarding role requires you to lead a team of experts in responding to water damage emergencies.With a focus on providing exceptional customer service and ensuring timely resolutions, you will be the...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Collections Agent

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...

  • Administrateur de Bureau

    6 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery est un fournisseur national de solutions de centres de contact pour les institutions de crédit et financières de toute l’Amérique du Nord. Nous connaissons actuellement une croissance et un développement rapides dans notre succursale de Montréal. Nous recrutons une personne motivée et soucieuse de sa carrière pour fournir un...

  • Bilingual Conflicts Specialist

    6 months ago

    Montréal, Canada Gowling WLG Full time

    **ABOUT GOWLING WLG** At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service. Employee...

  • Bilingual Trauma Specialist

    7 months ago

    Montréal, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...

  • Analyst- Disaster Recovery Infrastructure

    6 months ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Manager, Indirect Tax, Recovery

    6 months ago

    Montréal, Canada KPMG Full time

    Overview: At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity Our Indirect Tax team offers a full range of services on the Goods and Services Tax (GST), HST, QST, provincial sales tax (PST), fuel taxes levied by...

  • Analyst, Recovery

    7 months ago

    Montréal, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Recovery & Restructuring team as an Analyst. This diverse team of professionals assists lenders and debtors with managing challenging financial...

  • Written Communications Specialist

    5 months ago

    Montréal, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Creative Marketing team as a Written Communications Specialist (Bilingual). This diverse team of professionals thinks outside the box to develop...

  • Collections Agent

    5 months ago

    Montréal, Canada Financial Debt Recovery Ltd. Full time

    Financial Debt Recovery Limited (FDR) is a single source provider for all corporate credit and revenue management needs, focused on collection services for accounts. FDR provides collection services to a broad range of major Canadian organizations across the country. Our clients currently include the Ontario Government Collection Management Unit, the largest...