Bilingual Collections Officer

5 months ago


Montréal, Canada Fairstone Full time

ARE YOU AN EXPERIENCED COLLECTION OFFICER WITH PRIOR EXPERIENCE WORKING WITH HIGH-RISK ACCOUNTS?

WHO WE ARE:
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance subsidiary of Fairstone Bank.

We offer a broad training program where you will be supported with professional development and encouraged to further build an exciting career with us

WHY JOIN US? Fairstone is committed to creating a healthy life balance such as:
"Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence."

WHAT WE OFFER?- Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.- Wellness: Tailored well-being solutions available 24/7.- Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.- Community Support: Paid Volunteer Day to give back to your community.- Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan- Education: Tuition reimbursement program covering expenses up to $3,000 per year.- Development: Access to Fairstone Academy for comprehensive training and skill development.- Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

A REGULAR DAY FOR YOU WILL INCLUDE:
- Provide excellent service while ensuring exceptional results in the collection of financial loans.- Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.- Use company-specific policies and procedures to maintain and coordinate firm payment recovery.- Assess and mitigate risk by referring accounts for further action.- Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.- Achieve individual collection targets to meet Department and Company-wide goals.- Complete other collection responsibilities, as assigned.

VOUS ÊTES UN AGENT DE RECOUVREMENT EXPÉRIMENTÉ ET VOUS AVEZ DÉJÀ TRAVAILLÉ AVEC DES COMPTES À HAUT RISQUE ?

QUI SOMMES-NOUS ?

Eden Park Inc. ("EdenPark") est une filiale dynamique de financement automobile de la banque Fairstone. Nous offrons un vaste programme de formation dans le cadre duquel vous serez soutenu dans votre développement professionnel et encouragé à poursuivre une carrière passionnante avec nous

UNE JOURNÉE NORMALE POUR VOUS COMPRENDRA:

- Fournir un excellent service tout en assurant des résultats exceptionnels dans le recouvrement des prêts financiers.
- Vous êtes en charge de la mise en place et de la gestion du système d'information et de communication de l'entreprise, de la mise en place et de la gestion du système d'information et de communication de l'entreprise
- Utiliser les politiques et procédures propres à l'entreprise pour maintenir et coordonner le recouvrement des paiements fermes.
- Évaluer et réduire les risques en orientant les comptes vers d'autres actions.
- Documenter tous les détails de l'activité d'appel dans le système de recouvrement afin de refléter toute action entreprise, par exemple, les engagements de paiement et/ou les montants et les dates convenus.
- Atteindre les objectifs de recouvrement individuels afin d'atteindre les objectifs du département et de l'ensemble de l'entreprise.
- Assumer d'autres responsabilités en matière de recouvrement, selon les besoins.

**REQUIREMENTS**:
- You possess excellent verbal and written communication skills.- You are tech-savvy and know your way through Microsoft Office Suite and Outlook.- You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.- You have at minimum of 1 years of working with high-risk accounts in the auto financing industry.- You speak French

EXTRA- AWESOME TO HAVE- Post-secondary education in Business Administration or any other relevant studies.- You have demonstrated work experience with sub-prime consumers.

WORKING CONDITION:
- You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30 am-5:00pm, 9:30 am-6:00 pm, 12:30-9:00pm, and two Saturdays a month.

EXIGENCES:

- Vous possédez l’aptitude de parler en Français (bilingue)
- Vous possédez d'excellentes aptitudes à la communication orale et écrite.
- Vous êtes à l'aise avec la technologie et maîtrisez la suite Microsoft Office et Outlook.
- Vous avez de l'expérience en matière de recherche de débiteurs et vous êtes familier avec l'utilisation de 411, les médias sociaux et la capacité de comprendre les agences d'évaluation du crédit.
- Vous avez au moins 1 an d'expérience de travail avec des comptes à haut risq



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