Service Advisor

4 days ago

Vancouver, Canada Brian Jessel BMW Pre - Owned Full time

Service Advisor - Brian Jessel BMW Pre-Owned

**Department**:Service

**Reports To**:Service Manager

**Status**: Full-time, Permanent role with Company Benefits

**Location**: 1515 Boundary Road, Vancouver, BC, V5K 5C4

**About Our Organization**:
Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 35 years, since 1986. As the leading BMW dealership across Canada, we believe our people determine our company's success.

We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.

Together at Brian Jessel BMW, we promote:

- A Respectful and professional environment
- Supportive and collaborative teams
- Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.

Work with us, Drive with us, and be a part of our Winning Team

**Summary of Position**: The Service Advisor is responsible for coordinating the repair process from the client to the workshop. The advisor must also provide outstanding customer service to establish complete customer satisfaction, and retention and to contribute to positive CSI scores. In addition, the advisor must work in a team environment to achieve set profit and sales goals. The Service Advisor is instrumental in delivering the Ultimate Customer Experience.

**Duties & Responsibilities**:

- Promptly meet and greet all clients in a friendly and courteous manner.
- Offer logical diagnostic services or repairs to satisfy clients’ concerns.
- Provide accurate estimates for all services and repairs recommended.
- Handle client concerns and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the situation.
- Provide clients with necessary alternate transportation in order to keep them mobile and minimize inconvenience.
- Advise clients of any seasonal special offers, initiatives, or in-dealership services available.
- Promptly answer incoming telephone calls to the service department, making every effort to satisfy the caller’s inquiry.
- Schedule appointments for customers and follow up on open work orders
- Obtain accurate parts and labour prices for all CP and internal operations using the appropriate parts price sources and labour pricing guide.
- Update service clients on the status of their vehicle being repaired throughout the day.
- Contact service clients in a timely manner when their vehicle work is completed.
- Properly, and thoroughly prepare repair orders for the categories of work designated by management.
- Separate and distribute repair order copies according to department policy.
- Actively document repair order changes
- Carefully inspect all finished repair orders for proper completion, pricing accuracy and legibility
- Ensure that all client requests and concerns have been addressed fully.
- Ensure the cleanliness, preparedness, and location of the completed vehicle.
- Maintain a Service Scheduling Form (route sheet) on a thorough, accurate and continual, basis.
- Maintain communications with the technical staff regarding job status/changes.
- Remain continuously updated on the shop’s workload to determine the kind of work the shop can quickly accommodate.
- Maintain a record of carryover vehicles.
- Maintain a record of special-order parts status.
- Relay to manage any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its employees, and customers.
- Maintain a high level of grooming, hygiene, and professional appearance.
- Understand and promote our customer commitment.
- Deliver the Ultimate Customer Experience through superior client support.
- Perform other duties as required by management

**Job Specifications**:

- 3 - 5 years of experience in the automotive field in a similar position; luxury brand experience is preferred
- Experience with Reynolds and Reynolds program
- Ability to work with all levels of management and staff.
- Ability to negotiate and sell.
- Customer service skills and ability to develop rapport with the customer.
- Demonstrated team player who is able to work independently.
- Must be detail-oriented and possesses strong organizational skills.
- A team player capable of interacting professionally with staff, distributors, and customers.
- Adaptability and flexibility to deal with changing and diverse clients and environments.
- Strong time management skill
- Excellent interpersonal skills
- Excellent verbal communication and written skills
- Strong PC-related skills
- Capable of managing multiple tasks and deadlines simultaneously, with strong attention to detail.
- Proactive and willing to take initiative.
- Be flexible and open to change; take on special tasks as needed.

**Work Environment**:
Monday to Saturday (R

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