Assistant Manager

5 months ago

Vancouver, Canada True North Hostelling Association Full time

Come work at the beach HI Vancouver Jericho Beach is a seasonal hostel open from May to September and located a few minutes away from beautiful parkland near forest trails and seaside paths on Vancouver's Westside. In our off-season we provide low-cost student accommodation.

**What's in it for you**
- Proximity to beaches and forest trails when you finish your shift and a nice bike ride to Downtown
- Tons of opportunities to experience Vancouver in your time off as you become a local expert—free and discounted activities, free hostel stays within the HI Canada network and more.
- Visit other hostels (weekend in Whistler)
- Being part of a not-for-profit organization that embraces sustainable tourism.
- Room for growth and discovery Many of our leaders started out on the front lines, and we’re eager to promote from within and provide opportunities to try out different roles.
- A flexible schedule to enjoy the beach, grab a bike to explore the city or go on a hike in the mountains after your workday

**What we look for Job specific requirements**

The Assistant Manager is primarily responsible for helping the hostel team to deliver the best possible customer experience. This includes coaching and training, delegating, following-up on daily tasks, and ensuring adequate department coverage. The Assistant Manager is responsible for guest-facing activities and inventory management, and leading health and safety. The Assistant Manager leads the Front Desk team and ensures adequate coverage to meet guest needs. The Assistant Manager is also the main point of contact for our off-season student housing.

You are a problem-solver with great organizational skills and a can-do mentality - whether it’s resolving a guest issue or implementing new staff procedures, you look for effective ways to find the best solution, all while maintaining a positive attitude.

You have clear, concise communication skills. You are very comfortable using computers. Experience with scheduling, accounts reconciliations and property management systems are a plus.

You have proven leadership skills with a strong sense of professional empathy when working with staff, guests, management and partners.

You have an interest in travel, sustainability, and making hostel life awesome

**Join our community**

If everything you read above got you excited, you'll be a great fit for our team. Whether you're on a working holiday and this will be a short stop on a longer trip, or you're looking to stay connected to the hostel lifestyle by working among travellers, this is the kind of place for you.

Our team is made up of people from all over the world who are bound by our shared desire to discover new places. You recognize that what draws you to Vancouver is what draws our guests here, and you're committed to working with a team of like-minded people to share the best of Vancouver and the accessibility of travel with the world.

**About HI**

We love travelling. To us, travel isn’t just about going places, it’s also about meeting people, discovering cultures, eating new food and most of all, learning how people do things differently than we do back home.

We believe that through hostelling, we become more conscious about the world around us; and we can even make the world a better place. Our mission is to build a community of conscious travellers who share a greater understanding of people, places and cultures through our network of hostels and people.

MP

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