Technical Customer Support Representative

2 weeks ago

Vancouver, Canada Weir Group Full time

Technical Customer Support Specialist

Weir Motion Metrics

Vancouver, Canada

Hybrid(1-2 days onsite in a week)

Purpose of Role: The Technical Customer Support Specialist will perform the systems’ monitoring, review, customer case and other required duties to support Weir Motion Metrics systems and users in the different regions worldwide_._

This role will report to Weir Motion Metrics Remote Support Leader and is responsible for providing a quick response as remote support, guided online support and keeping documented tracking of support events to Weir ESCO’s customers and/or internal teams.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting, and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress, and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized, and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their well-being. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:
- Responsible for monitoring Motion Metrics systems to ensure all systems perform as expected.- Providing resolution to problems related to communication, networking, IP Routing, and synchronization.- Test, Reproduce, and Troubleshoot failures detected and provide a solution promptly on windows, Linux OS and other proprietary software; event investigation, resolution and mitigation for future events.- Documenting performed activities, updating tickets/cases, creating internal reports or adapting the content to a customer-specific requirement when needed. (Salesforce and Jira)- Maintain and update the different user/internal databases regularly, following guidelines, report results and collaboration with Global Development and Support & Service Teams- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:
- Quick learner adept at supporting diverse teams and equipment remotely.- Proficiency in English with strong verbal and written communication skills, fluency in a second language (Portuguese or Spanish) is preferred.- Computer skills encompass Networking, Office Suite, Windows & Linux OS.- Familiarity with databases, server environment support tools, and cloud services.- Open-minded and cooperative approach to assignments within a team setting.- Previous customer support experience in industrial/mining environments is beneficial.

Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. For additional information about Weir Motion Metrics, visit us at

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

Compensation: CAD $52,416 to $68,145

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