Operations Analyst Iii

2 months ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- TD Merchant Solutions (TDMS) is a division of TD Bank Group and has been providing merchants with a full range of payment processing services and solutions since the initiation of the Canadian credit and debit card marketplace in 1968. As a trusted business partner, TDMS offers a full range of payment processing solutions and payment innovation for all types of businesses, including some of Canada's largest retailers. TDMS is the only major Schedule A Canadian bank that issues debit and credit cards, provides business financing to merchants, and operates a merchant acquiring business, we see all sides of the payments business. TD’s leadership in this area makes us uniquely qualified to assist merchants of all sizes and across all segments.

**Customer**:

- Provides second level support and guidance to POS Solutions Support Analysts.
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met.
- Provide internal support training for new products and enhancements
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting.
- Act as a liaison between appropriate partners within TD Merchant Solutions.
- Maintain and develop working relationships with customers, partners and vendors.
- Collaborate with other internal bank partners to ensure all clients' needs are met.

**Shareholder**:

- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Adhere to enterprise frameworks or methodologies that relate to activities for our business area
- Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
- Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

**Job Requirements**

**Employee/Team**:

- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
- Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
- Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day
- to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for the function and the bank, both internally and/or externally

**Breadth & Depth**
- Experienced level of the role with general business and operational knowledge or related skills required
- Ability to execute on ad-hoc standard and non
- standard processes and requests of medium to high complexity with high risk/financial impact
- Identifies and investigates non
- standard operational / reporting / process issues
- Provides recommendations or escalates issues to appropriate area
- Provides regular analysis and/or reporting to support business partners, functional areas or centres of experti

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