Patient Care Manager Ivf

2 weeks ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

The Patient Care Manager at Mount Sinai Fertility (MSF) is an integral member of a leadership team consisting of a Medical Director, Scientific/Laboratory Director, and Business Director; who together with other internal and external resources implements the mission, vision and values of Mount Sinai Fertility and the Sinai Health System. The Patient Care Manager fosters a culture of continuous patient care excellence, quality improvement and operational excellence and is responsible for the direct management and oversight of clinical practice involving the departments of nursing, sonography, genetics, phlebotomy and support services through three locations. The Patient Care Manager will report to the Senior Director for Women's and Infants' Health.

Affiliated with the Sinai Health System and the University of Toronto Department of Obstetrics and Gynecology, Mount Sinai Fertility is one of the leading fertility and assisted reproductive technology treatment centres in Canada. MSF is focused on delivering the highest standards of care in a modern and technologically advanced environment and is active in producing clinical and lab related research to support continuous improvement in delivery of care. MSF operates out of a main downtown location in Toronto as well as through 2 satellite clinics in Vaughan and Mississauga. We are committed to helping our patients become pregnant and create families while maintaining their overall health and well-being. Our physicians and staff consider patient care a team effort involving superior medical treatment and ground-breaking technology in an environment that emphasizes a compassionate, whole patient approach. Our devoted team of physicians is recognized nationally and internationally for their extensive clinical experience, outstanding academic credentials and research contributions, as well as for their success in treating the most challenging fertility cases.

Roles and Responsibilities
- **Participates in the strategic planning process at MSF in partnership with the Business Director to drive positive change through innovations in programming and organizational development by**:

- Collaborating with the Business Director on the planning, development, implementation and evaluation of services within the portfolio
- Identifying opportunities for improvement
- Collecting and analyzing relevant data to support strategic and operational planning
- Seeking best practices from both internal and external resources so as to promote a culture of continuous improvement Leading and participating in the programmatic development of the clinical area, preparing necessary business cases and care pathways as required
- Engaging employees to ensure alignment between employees and strategic priorities

2. **Leads the fertility nursing, sonography, phlebotomy, genetic and support service teams to ensure the seamless delivery of safe, high quality fertility care to MSF patients by**:

- Working closely with the Clinical Coordinator, Educator and Quality Manager to foster a supportive working environment for staff and patients
- Working with the Clinical Coordinator and Team Leads to ensure effective and efficient coordination of work
- Completing regular employee performance appraisals and supporting the development of learning plans
- Supervising, scheduling, and coordinating the work of employees within the respective areas of responsibly
- Working collaboratively with the Clinical Educator to ensure staff receive appropriate orientation, ongoing training and professional development
- Implementing and encouraging staff participation in quality improvement/safety initiatives for the clinics
- Developing and maintaining a valid and reliable workload measurement tool for assigned clinical areas
- Foster effective labour relations through knowledgeable interpretation and implementation of collective agreements

3. **Identifies, develops, and implements fertility and clinical services best practices with the aim of delivering outstanding quality, safety and patient experience by**:

- Fostering excellence and innovation in patient, family caregiver experience and outcomes through the implementation of Sinai Health’s Academic Practice Strategy
- Developing, implementing, maintaining, and propagating all relevant clinical policies and standard operating procedures
- Working with other members of the leadership team to support the implementation of evidence-b

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