Customer Service Manager
7 months ago
Customer Service Manager
**_ The Company_**:
Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.
If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family
**BUSINESS UNIT**
Hadrian is a worldwide supplier of quality toilet partition and locker products. Hadrian was the first manufacturer to powder coat toilet partitions and has continued to embrace new technologies and materials in order to offer architects, designers and end-users more flexibility in design. Hadrian’s wide range of toilet partition products includes; powder coated metal, stainless steel, embossed stainless steel, and solid plastic. Lockers are available in Emperor (corridor), Gladiator (athletic) and replacement front styles.
***
The Customer Experience Manager is responsible for developing an internal team of highly productive customer support representatives who can exceed our internal/external customer expectations. The Customer Experience Manager is also required to lead the department’s process improvement efforts to achieve our Continuous Improvement (#CI) annual goals while improving our efficiency and ease of doing business.
**RESPONSIBILITIES**
- Manage a team of 3 Supervisors, 10 CERs and 500+ distributors.
- Implements and executes strategic initiatives to support process improvement.
- Create, track KPI’s for department workload for monthly analytics and accountability.
- Generate regular reports on customer service performance and present findings and recommendations to senior management.
- Collaborate with internal departments (Finance, Operations, Planning, Sales, IT) to smooth order process and increased customer satisfaction.
- Communicate product launches and process updates to team and customers.
- Collaboration on improvement to quoting and ordering software.
- Create a program for employee development and establish a funnel for attrition.
- Maintain accurate records of customer interactions, transactions, comments, and complaints in the ERP/CRM system.
**_ SKILLS_**
- Proven experience in a customer service management role, preferably in a B2B manufacturing or construction industry.
- Exceptional leadership and team management skills.
- Strong communication and interpersonal skills.
- Problem-solving abilities and a customer-focused mindset.
- Proficiency in ERP (JDE/Oracle), CRM software and Microsoft Office Suite.
- Analytical skills to interpret data and make informed decisions.
- Excellent organizational and time-management skills.
**EDUCATION AND EXPERIENCE REQUIREMENTS**
- Degree in Business Administration, Marketing, or related field (or equivalent work experience)
- 5+ years of customer service management experience
- Experience in organizing meetings, presenting weekly and monthly updates to team.
- Microsoft 365 suite of products
- Ability to travel to locations in Canada and the U.S.
**CORE COMPETENCIES**
- Customer Centric focus.
- Communication
- Time Management
- Account Management
- Construction Drawing
- Project Management
**_ Total Rewards and Benefits_**:
- Competitive Salary
- Medical, Dental, Vision, LTD, AD&D, and Life Insurance
- Competitive vacation policy
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- DCPP with eligible matching
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.
-
Customer Service Representative
6 months ago
Burlington, Canada Pioneer Pools Service Full timeYou will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...
-
Customer Service Representative
6 months ago
Burlington, Canada Pioneer Pools Service Full timeYou will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...
-
Customer Service Representative
3 months ago
Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full timeServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...
-
Customer Service Manager
8 months ago
Burlington, Canada Fortinos Full time**Overview**: To ensure the proper and effective functioning of the front end staff through prompt and courteous customer service. **passion & commitment to customer service is a key driver for our Company** **Duties and Responsibilities**: - Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly,...
-
Customer Success Representative
6 months ago
Burlington, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Burlington, Ontario Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** JOB SUMMARY RESPONSIBILITIES - Supports successful and expedient activation and onboarding of customers (Direct,...
-
Customer Service Manager
7 months ago
Burlington, Canada Elkay Full timeCustomer Service ManagerZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.Named by Newsweek as One of...
-
Customer Service Operations Manager
3 weeks ago
Burlington, Ontario, Canada ML6 Search + Talent Advisory Full timeJob DescriptionWe are seeking an experienced Customer Service Operations Manager to join our team at ML6 Search + Talent Advisory.About the Role:The Customer Service Operations Manager will be responsible for providing exceptional customer service and support to our clients' customers, ensuring timely order fulfillment, quality control, and effective...
-
Cashier/customer Service Manager
6 months ago
Burlington, Canada Nature's Emporium Full timeAre you passionate about promot g a healthier lifestyle a making a - sitive impa - on others? Join our clo - knit team at Na - e’s Emporium, - hriving fam ly-run Hea - Food Market - icated to helpin peopl - at Well & - ve Better. If - u have a genu ne love for n - ral and organ - foods, coupled the determination to work h - , collaborate with a...
-
Customer Service Operations Manager
3 weeks ago
Burlington, Ontario, Canada ML6 Search + Talent Advisory Full timeJob DescriptionWe are seeking a Customer Service Lead to join our team in Burlington. This role will fulfill all administrative requirements for sales transactions and serve as the single point of contact for clients' customers.Key Responsibilities:Manage customer relations, including order placement, confirmations, tracking orders, quality or...
-
Customer Service
7 months ago
Burlington, Canada Nani's Gelato Burlington Full timeNani's Gelato is a charming artisan gelato shop located in Burlington! We take immense pride in creating our distinctive fusion flavors, ensuring each one is a unique delight. Our dedication to providing outstanding customer service is at the heart of everything we do. We are currently looking for enthusiastic individuals to join our team as Customer...
-
Customer Service
6 months ago
Burlington, Canada Paymentree Inc. Full timeOverview: **Duties**: - Manage dealer portal and licensing requirements - Provide documentation on products and services - Provide marketing material - Place orders for supplies, products, miscellaneous items etc. - Scheduling Qualifications: - Excellent communication skills in English - Ability to communicate effectively with clients - Strong phone...
-
Customer Service Representative
4 months ago
Burlington, Canada Ultrastor Self Storage Full time**Do you want to join a fast-growing, locally owned & managed self storage company with competitive salary and benefits?** **We are looking for customer service stars to join us in Burlington and Caledon!** **The primary responsibilities of an Ultrastor Customer Service Representative include**: - Providing outstanding customer service by helping...
-
Customer Service Representative
3 weeks ago
Burlington, Canada Integrated Power Services Full time**Responsibilities & Expectations**: We are seeking a Customer Service Rep to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquires and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and...
-
Customer Service Supervisor
4 months ago
Burlington, Canada Eaton Full timeEaton’s ES AMER PCS division is currently seeking a Customer Service Supervisor. This position is based at our Burlington, ON HQ facility and offers a hybrid working schedule. **What you’ll do**: **Additional Responsibilities**: - Provides training for new customer service team members. - Directs workflow within the team. - Reviews, implement and...
-
Assistant Store Manager- Customer Service
7 months ago
Burlington, Canada Fortinos Full timeWe’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales and customer satisfaction. **What you’ll do** - Anticipate the needs of our customers and put them first in all that you do - Lead, coach and motivate colleagues to...
-
Assistant Store Manager Customer Service
6 months ago
Burlington, Canada Fortinos Full time**Duties and Responsibilities**: - Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience - To schedule and direct all front end staff to secure efficient and courteous customer service; - To process and balance all types of tender received in adherence with...
-
Customer Service Representative
1 month ago
Burlington, Canada Integrated Power Services Full time**Responsibilities & Expectations**: - We are seeking a Customer Service Rep to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquires and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and...
-
Customer Service Representative
1 month ago
Burlington, Canada Integrated Power Services Full time**Responsibilities & Expectations**: We are seeking a Customer Service Rep to assist our Service Center in providing efficient customer service for incoming orders and related paperwork, acting as a technical resource to address inquires and ensure customer satisfaction, and managing various customer and sales-related tasks, including order processing and...
-
Customer Service Representative
6 months ago
Burlington, Canada Barentz Full timeThe Customer Service Representative (CSR) interacts with customers to provide and process information in response to inquiries, concerns and requests regarding sales orders and the Company’s products and services. The CSR is responsible for continuous communication and collaboration with Account Managers and Product and Sales Coordinators, pertaining to...
-
Customer Service Representative
3 weeks ago
Burlington, Canada Integrated Power Services Full timeAt IPS, We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed.Responsibilities &...