E-commerce Associate

2 weeks ago


North York, Canada Vyno Full time

Reporting to the Director of Ecommerce, the role of the Ecommerce Associate is to provide an extraordinary customer experience to all ecommerce clients by precisely and carefully processing internet orders and supporting clients in their online experience.

Main Responsibilities
- Provide an extraordinary customer service experience to all clients. Answer telephone inquiries in a professional and courteous manner. Client calls involve helping the client navigate the website, research product not available on website, place phone orders, etc.
- Review most orders and call clients that require further verification. Contact credit card companies to verify the client details.
- Manage courier partners regarding missed deliveries, delivery updates or rerouting a parcel to a new address.
- Handle returns and exchanges, and assist clients in the return process, which involves retrieving the parcel from the appropriate facility, inspecting items, processing paperwork.
- Verification of all courier invoices received against tracking numbers shipped.
- Ensure shipping area is fully stocked with operational supplies.

Profile
- Be creative, a self-starter, team player, fast learner, detail oriented.
- Bachelor's Degree required; MBA or advanced degree preferred.
- Proven ecommerce operations background with strong attention to detail
- Minimum 2-3 years relevant experience
- Superior communication skills, oral and written
- Humble team player
- Flexible, hands on, ability to multitask

**Job Types**: Apprenticeship, Temporary
Contract length: 1 month

**Salary**: From $18.00 per hour

**Benefits**:

- On-site parking

Day range:

- Monday to Friday
- No weekends

Shift:

- 10 hour shift
- Day shift

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

Application deadline: 2023-11-15
Expected start date: 2023-11-27



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