Social Media Community Manager

6 months ago

Mississauga, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
WHAT’S IN IT FOR YOU?
- Competitive salary
- Competitive health and benefit plan
- Competitive matched retirement savings program
- The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
- The opportunity to work with an industry leader in manufacturing

WHEN YOU JOIN US YOU WILL BE;
- Cultivating proactive culture of community and two-way engagement with both B2B and B2C audiences.
- Effectively shuffling between multiple brand accounts and social media channels to facilitate conversations with a wide variety of end-users.
- Tracking social media performance and engagement data on third party platforms (such as Similarweb, Semrush or similar) and report monthly on aggregated data with proactive suggestions for improvements.
- Respond to questions, comments, and customer queries in a timely manner.
- Escalating challenges to relevant departments within the business in a timely manner.
- Coordinating and communicate closely with the HSS social media manager as they drive content development cycles.
- Working with marketing services managers to ensure that their priorities and strategic plans are at the center of their respective brands social media messaging.
- Facilitating an ongoing relationship with customer facing sales representatives to ensure that tone and content reflect voice-of-customer, as well as the culture of the marketplace.

OUR IDEAL CANDIDATE;
- Must have the ability to multitask and effectively operate several social media accounts across a variety of industries.
- Knowledgeable in social media management and analytics tools.
- Must understand social media analytics and a proven ability to showcase results to stakeholders on a monthly basis in layman’s terms.
- Must have a proven track record of community building and relationship building.
- Nice to have whit, charm, charisma, a sense of humor and the ability to think quickly on your feet.
- Passionate in the vitality of spelling and grammatical accuracy.
- Must have the ability to deal effectively with people at all levels of the organization.
- Must have the ability to work under time constraints and adapt to change.
- Must have a strong attention to detail and project management skills.
- Must have an organizational skills and project management experience

WORK AUTHORIZATIONS AND TRAVEL;
- Up to 10% Travel Between Canada and the US

LI-TM1

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

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