Regional Leader

17 hours ago

Toronto, Canada Activate Games Full time

**Enter the Game**

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Regional Leader. A successful applicant will be instrumental in the business setup and service optimization through leadership development and business execution. This strong people leader will collaborate with senior leaders and department leaders to achieve growth and customer excellence. The Regional Leader has a significant focus on brand excellence and customer experiences across Canada.

Reporting to the Director of Store Operations, this position is a full-time, permanent position based in Ontario and will require regular ground travel to regional locations throughout the year.

**The Duties and Responsibilities**:

- Customer and Store Operations_
- Lead the eastern Canadian store operations and customer experience through continuous improvement exercises, regular audits and measurement of KPIs.
- Identify efficiencies to enhance the customer and operational experience for employees.
- Responsible for overseeing consistency of store operations, including the maintenance of rooms, inventory of product in each location and consistency of brand experience.
- Model standards of excellence for new builds, collaborating with other departments throughout the build process to ensure successful store openings.
- Analyze customer experience and trends to focus and constantly improve the experience and work environment.
- Work with Store Leaders and marketing to grow our presence in the eastern Canadian markets through social media, through community events and programming, where appropriate.
- People Leadership_
- Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location.
- Model a team culture in each facility that is solution focused and consistently demonstrates a positive customer experience.
- Support Store leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding.
- Creating and presenting evaluations and development plans and goal setting for eastern Canadian stores and Store Leaders.
- Responsible for coordinating and delivering as required: policy training, brand experience training and maintenance training for eastern Canadian stores to support a learning culture.

**The Qualifications**:

- Business Degree or Post secondary education with extensive industry-related experience
- 5+ years of leadership experience delivering positive business results in multi location scenario
- Ability to foster strong working relationships with various internal and external partners
- Demonstrated strengths in time management and problem-solving skills
- Strong computer literacy and skilled in Microsoft Office
- Exceptional communication skills both verbal and written
- Flexible availability to support critical incidents day/evening/weekends

**The Perks**:

- Competitive Salary
- Benefits package
- Paid time off
- Casual dress
- Employee discount
- On-site parking

**About Activate**:

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