Client Implementation Coordinator

4 weeks ago

Calgary, Canada Blackline Safety Full time

**JOB SUMMARY
Blackline Safety is looking for a full-time Implementation Coordinator to welcome new clients to Blackline and support them through a successful deployment of our solutions. We have a world-class portfolio of safety solutions, and we are looking for a Implementation Coordinator with a passion to match.

**WHO ARE YOU?**
- You believe in a customer-focused company
- You thrive in a fast-paced environment, are an excellent multi-tasker, and setting priorities
- You take initiative and are a self-starter
- You are a goal-oriented, energetic leader, focused on making and maintaining meaningful connections with clients
- You carefully listen to feedback and use what you learn to continuously test, enhance and personalize the customer experience
- You are curious, collaborative team-player and take ownership of your role and responsibilities

**WHAT WILL YOU DO?**
- You will be the primary point of contact for new Blackline customers and customers undergoing major account changes
- You will work to understand Customers criteria for a successful deployment You will create online account structures and provide training on Blackline solutions, allowing the customer to gain the most from their investment in Blackline products and services
- You will set the stage for the long-term customer relationship with Blackline

**RESPONSIBILITIES**
- Initiate and manage multiple deployment projects through completion in a timely manner.
- Manage multiple deployment projects at a time with a broad variety of size and complexity.
- Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
- Design customer accounts to reflect the clients needs and for optimal use, growth and transparency. Hosting in person and web-based training sessions and meetings to end users and executive.
- To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
- Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
- Actively looks for ways to improve process efficiencies and effectiveness.
- Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
- Communicate key learnings, relevant client information and requests to the appropriate internal teams

**SKILLS AND PREREQUISITES**
- Ability to communicate clearly and effectively in all situations
- PMP certification is strongly preferred, proven experience in project management will be considered
- Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
- Must be detailed-oriented and accurate in all work activities
- French is an asset
- Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel

**BLACKLINE SAFETY OFFERS**
- An exciting high-growth environment
- An experienced, dynamic and motivated team
- Supportive, challenging and collaborative work
- Competitive salary and vacation
- Medical, dental and drug benefits
- Company stock purchase plan with matching contributions

**ABOUT BLACKLINE SAFETY

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