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Client Implementation Coordinator

1 month ago

Calgary, Canada Blackline Safety Full time

Our team at Blackline Safety is growing As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Our Client Implementation team is actively seeking a skilled and dedicated Client Implementation professional to become a member of their dynamic team. As a Client Implementation specialist, you will play a crucial role in driving successful implementation projects and ensuring client satisfaction.

If you thrive in a fast-paced environment, possess exceptional problem-solving skills, and have a passion for delivering outstanding client experiences, we would love to hear from you. Join our Client Implementation team and contribute to our mission of providing innovative solutions that empower our clients to achieve their goals.

  • Assign new projects based on volume and workload to the CIC's
  • Manage the Implementation team inbox forwarding messages appropriately
  • Directing Survey responses to appropriate team member
  • Document Team Meeting Minutes
  • Consolidate Survey responses quarterly looking for trends
  • Support HubSpot/CRM Development Project
  • Report trends and KPI's to team management sharing insights

Requirements

  • Ability to communicate clearly and effectively in all situations
  • PMP certification is strongly preferred, proven experience in project management will be considered
  • Excellent time management and organizational skills, with the ability to multitask up to 40 clients/projects and shift priorities in a dynamic working environment
  • Comfortable with web applications, with the ability to learn the Blackline product line quickly
  • Must be detailed-oriented and accurate in all work activities
  • Proficient in Microsoft Office, PowerPoint, Outlook, Word and Excel
  • Fluent in English and at least one other core European language (French preferred)
  • Additional language skills are an asset.

Responsibilities:

  • Initiate and manage multiple deployment projects through completion in a timely manner.
  • Manage multiple deployment projects at a time with a broad variety of size and complexity.
  • Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks.
  • Design customer accounts to reflect the clients needs and for optimal use, growth and transparency.
  • Hosting in person and web-based training sessions and meetings to end users and executive.
  • To become and remain knowledgeable of Blacklines offerings, products and best implementation practices able to provide expert advise to clients.
  • Ability to challenge, recommend and redirect teams as well as client expectations as necessary for successful program and project delivery.
  • Actively looks for ways to improve process efficiencies and effectiveness.
  • Support field trials and the roll-out of new products/features and assist other teams with customer communications when required.
  • Communicate key learnings, relevant client information and requests to the appropriate internal teams
  • Support internal Blackline teams when working with clients speaking your languages of fluency.

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

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