Specialist, Loyalty

3 months ago

Toronto, Canada Bell Full time

Req Id: 420227

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you’ll work across a portfolio of brands and solutions. From Bell’s best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it’s not just the options we provide, it’s how we provide them. On this team you’ll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

**Summary**:
As a member of the Loyalty Team, the Specialist, Loyalty and Retention will be responsible for improving customer loyalty through analysis of customer behavior and developing programs to reduce cancellations for customer segments. You will lead key initiatives and develop strategies for customer retention based on your analyses, work closely with business partners to implement initiatives, and perform post-mortem analyses to continuously learn from and improve results.

Our objective is to create loyalty and facilitate a positive experience for our customers, leading to reduced cancellations. We aim to show customers why they should continue to choose Bell as their service provider through our various initiatives leveraging our marketing campaigns, call centre operations and pricing strategies.

**Key Responsibilities**:

- Complete analyses to identify loyalty improvement opportunities and build innovative strategies to provide the best customer service in order to reduce churn
- Create and maintain reporting to present trends on monthly results and analyze performance of Loyalty programs to compile learnings of executed initiatives
- Leverage data to size project benefits and present strategies to executives to secure alignment and project funding
- Work cross-functionally with various stakeholders to support the planning and execution of Loyalty projects, campaigns and pricing strategies
- Manage the treatment, communications and reporting for groups of high risk customers to maximize customer retention

**Critical Qualifications**:

- Strong aptitude to communicate ideas (both written & verbal), influence others, problem solve and analyze complex data sets
- Ability to gather, organize and manipulate data and turn results into insights, and insight into action
- Display natural curiosity to challenge the status quo and capability to problem solve in unprecedented situations
- Highly organized and able to manage multiple projects simultaneously and deliver on tight deadlines
- Desire to continuously learn and ability to comfortably operate in an ever-evolving & fast paced environment
- Self-motivated, demonstrate initiative, have a strong desire to succeed and possess a strong sense of urgency
- University degree with a Business, Economics, Marketing, Statistics and/or related discipline

**Preferred Qualifications**:

- Experience in analytics and strategy
- 2+ years experience in the telecommunications or similar industry

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Management
**Job Status**: Regular - Full Time
**Job Location**: Canada : Ontario : Toronto
**Work Arrangement**: Hybrid
**Application Deadline**:09/10/2024

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

Created: Canada, ON, Toronto

**Bell, one of **Canada's Top 100 Employers**.

  • Project Manager

    2 days ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Us: At Bond Brand Loyalty, we strive to design and deliver innovative solutions for our clients that foster strong brand loyalty. As a Project Manager, you will play a critical role in the success of these projects.The Role: We are seeking a skilled Project Manager to oversee the timely and budget-friendly delivery of client and agency projects. You...

  • Cloud Application Support Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    Cloud Application Support SpecialistBond Brand Loyalty is seeking a skilled Cloud Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 support to our existing business solutions.Key Responsibilities:Investigate and troubleshoot technical issues and suggest...

  • Cloud Application Support Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    Cloud Application Support SpecialistBond Brand Loyalty is seeking a skilled Cloud Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 support to our existing business solutions.Key Responsibilities:Investigate and troubleshoot technical issues and suggest...

  • Client Solutions Specialist

    3 weeks ago

    Old Toronto, Canada Bond Brand Loyalty Inc. Full time

    About the Role:We are seeking a highly skilled Client Solutions Specialist to join our team at Bond Brand Loyalty Inc. As a key member of our client-facing team, you will be responsible for delivering exceptional service to our clients, providing thought leadership, and driving innovative solutions to meet their evolving needs.Key Responsibilities:Manage...

  • Client Solutions Specialist

    3 weeks ago

    Old Toronto, Canada Bond Brand Loyalty Inc Full time

    About Us: At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Client Solutions Specialist, you will have your hands on the wheel as we drive the future of loyalty. The Role: As the Client Solutions...

  • Client Solutions Specialist

    3 weeks ago

    Old Toronto, Canada Bond Brand Loyalty Inc. Full time

    Toronto/Remote/Hybrid 25 King Street West Toronto, ON M5L 2A1, CAN At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Client Solutions Specialist, you will have your hands on the wheel as...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our CommitmentWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to delivering exceptional experiences, with multiple...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our MissionWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to customer engagement, leveraging our expertise to create...

  • Customer Engagement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in creating enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.Our MissionWe are committed to delivering exceptional experiences that drive business growth.Our ApproachWe take a global approach to customer engagement, leveraging our expertise to create...

  • Data-Driven Marketing Specialist

    4 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe are dedicated to helping global brands achieve customer-centric growth by building customized loyalty marketing and human experience solutions enabled by technology and data insights.Client Analytics TeamThe Client Analytics team at Bond is responsible for delivering high-quality analytics solutions to our clients, ensuring the...

  • Data-Driven Marketing Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe are dedicated to helping global brands achieve customer-centric growth by building customized loyalty marketing and human experience solutions enabled by technology and data insights.Client Analytics TeamThe Client Analytics team at Bond is responsible for delivering high-quality analytics solutions that drive business results. Our...

  • Data-Driven Marketing Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe are dedicated to helping global brands achieve customer-centric growth by building customized loyalty marketing and human experience solutions enabled by technology and data insights.Client Analytics TeamThe Client Analytics team at Bond is responsible for delivering high-quality analytics solutions that drive business results. Our...

  • Cloud Application Support Specialist

    1 month ago

    Old Toronto, Ontario, Canada Bond Brand Loyalty Inc. Full time

    Job Title: Cloud Application Support SpecialistBond Brand Loyalty Inc. is seeking a skilled Cloud Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 support to our existing business solutions.Key Responsibilities:Investigate and troubleshoot technical...

  • Cloud Application Support Specialist

    1 month ago

    Old Toronto, Ontario, Canada Bond Brand Loyalty Inc. Full time

    Job Title: Cloud Application Support SpecialistBond Brand Loyalty Inc. is seeking a skilled Cloud Application Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing level 2 and level 3 support to our existing business solutions.Key Responsibilities:Investigate and troubleshoot technical...

  • Customer Engagement Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in crafting enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.As a global leader in our field, we're committed to delivering exceptional experiences that drive business growth.Our team is dedicated to helping brands build strong, lasting connections...

  • Customer Engagement Specialist

    1 month ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Bond Brand LoyaltyWe specialize in crafting enduring relationships between brands and their customers through innovative customer engagement and loyalty solutions.As a global leader in our field, we're committed to delivering exceptional experiences that drive business growth.Our team is dedicated to helping brands build strong, lasting connections...

  • Customer Experience

    5 months ago

    Toronto, Canada Travel Edge Full time

    **Travel Edge** is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core...

  • Experience Designer

    3 weeks ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    The Employee Experience Solutions Specialist role at Bond Brand Loyalty involves designing, developing, and implementing solutions that meet the needs of our clients. This position reports to the Manager, Experience Design.Bond Brand Loyalty offers a unique opportunity to work with a cross-functional team of experience designers and industry professionals to...

  • Strategic Project Manager

    4 days ago

    Toronto, Ontario, Canada Bond Brand Loyalty Full time

    About Us:Bond Brand Loyalty focuses on delivering innovative solutions to clients, fostering strong loyalty to their brands through creative and strategic partnerships.The Role:We are seeking a Producer to manage the timely and budget-friendly delivery of client and agency projects. This role will collaborate with various teams, including Account Leadership,...

  • Client Solutions Strategist

    2 weeks ago

    Old Toronto, Canada Bond Brand Loyalty Inc. Full time

    About the RoleBond Brand Loyalty Inc. is seeking a Client Solutions Specialist to join our team.As a Client Solutions Specialist, you will be responsible for delivering exceptional client service, providing thought leadership, and driving innovative solutions to drive business growth.Key Responsibilities:Develop and maintain strong relationships with key...