Restaurant General Manager
6 months ago
Restaurant Manager
Lume Kitchen and Lounge serves the South Etobicoke community with one of Toronto’s most remarkable menus. Comforting and fresh American flair with a South Beach vibe. Lume Kitchen welcomes diners of all tastes and desires, seeking a delectable meal, a place to impress a client or a quick nightcap on the way home.
Join our team as a Restaurant Manager and be part of an exciting opportunity to lead a dynamic team in providing exceptional hospitality and delicious food to our valued customers. As a Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring smooth functioning and excellent customer service. We offer competitive pay, opportunities for career growth, and a supportive work environment.
**Leadership and Team Management**:
- Lead and inspire a diverse team of culinary and front-of-house professionals.
- Foster a positive and collaborative work environment that encourages growth and teamwork.
- Recruit, and develop staff to maintain high service and quality standards.
- Evaluate options and impact in order to make the best decisions.
- Conduct pre-shift meetings to review menu changes, specials, promotions, and/or problems with staff.
**Customer Service Excellence**:
- Ensure guests are provided with exceptional service that aligns with our mission of serving people.
- Address customer feedback and concerns promptly and effectively.
- Maintain an atmosphere that creates a memorable dining experience.
- Rotate through the stations of the restaurant throughout the service to monitor activities and provide communication and feedback to team members.
**Operational Efficiency**:
- Oversee daily restaurant operations, including inventory management, ordering supplies, and scheduling.
- Able to read, interpret, and effectively act upon profit & loss and other financial data.
- Ensure compliance with health and safety regulations.
- Work well with others, and demonstrate an open, respectful communication style.
- Review reservations and events scheduled for each day to ensure proper staffing based on projected volume.
**Marketing and Promotion**:
- Collaborate with the marketing team to develop and implement promotional strategies.
- Cultivate relationships with the local community and partners to enhance the restaurant’s visibility.
- Actively engage in social media and online presence.
**Quality Control**:
- Uphold our commitment to fresh and high-quality ingredients.
- Continuously assess and improve menu offerings, working closely with the culinary team.
- Monitor and maintain the restaurant’s standards of cleanliness and presentation.
**Qualifications**:
- 3 to 5 years of experience as a Restaurant Front-of House Manager.
- A genuine passion for food, hospitality, and delivering exceptional guest experiences.
- Strong leadership and team building skills, with the ability to mentor and motivate staff.
- Excellent communication and interpersonal skills.
- Proficient in financial management, budgeting, and cost control.
- Knowledge of local regulations, safety, and health standards.
- Flexibility to work evenings, weekends, and holidays as needed.
- A commitment to upholding the values and brand of Lume Kitchen & Lounge.
- Servsafe Food and Alcohol certified preferred.
- Some culinary experience is a plus.
- Above average computer skills including familiarity with Microsoft Word, Excel, and Outlook.
- Maintains a positive composure and thrives in a fast-paced environment.
**Benefits**:
- Dental care
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Etobicoke, ON M8Y 3H8: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 3 years (preferred)
**Language**:
- English (required)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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