Guest Support

4 months ago

Courtenay, Canada Nomina Wellness Full time

Nomina Wellness Inc. is looking for an experienced support person for our clinical office in Courtenay. The duties for the guest support include but are not limited to:

- Flexibility and strong leadership skills are key for this part-time to full time role.
- Hours worked may vary and will include evenings, week-ends and include some early morning hours or late evening hours if required to drop off or pick up clients at the airport.
- Co-ordination of and driving clients to various appointments to include but not limited to driving to and from clinic, various appointments as arranged, yoga, gym and other outings.
- Prepare client binders and process intake documents for incoming clients in advance of their arrival - attention to detail and compliance is required.
- Do client intakes as part of the admissions process in accordance with Nōmina’s policies and procedures.
- Accurately record information as required.
- Photocopying, filing, data entry support as needed.
- Provide support with respect to the calendar of incoming and departing clients to ensure there are no overlaps and to be able to report the availability of beds when asked.
- Reconcile receipts and provide bookkeeping support as required.
- Track incidental expenditures.
- Provide support and service to clients as requested while adhering to Nōmina’s policies and procedures.
- Schedule (and participate in if scheduled) client outings over the weekend - which may include activities such as: hiking, rock climbing, kayaking, whale watching, going to the beach, zip-lining, skiing, snowboarding, snowshoeing, cultural activities in the Comox Valley and so on.
- Co-ordinate client visits with family members/friends in accordance with Nōmina’s policies and procedures, drive clients to the clinic to meet family members/friends and arrange to pick clients up at the end of the scheduled visit.
- Co-ordinate client phone calls or Zoom calls as required.
- Provide cross training and orientation to new hires if or as applicable.
- Assist in co-ordinating staff and staff scheduling as needed.
- Provide additional HR supports as required.
- Provide support to the clinical team and/or support team members as needed.
- Valid Driver’s License is a requirement.

**Job Types**: Full-time, Part-time, Permanent, Casual

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- administrative assistant: 1 year (preferred)

Work Location: In person

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