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Assistant Manager

1 month ago

Courtenay, Canada Landmark Cinemas Full time

**WHO WE ARE**:
At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965, and why we’ll continue making the movie experience the best that it can be.

People are at the core of our business - we are for ALL Movie Lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast & Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young Movie Lovers, including our Cast & Crew.

**WHO YOU ARE**:
**THE JOB**:

- Manage daily operations of the theatre complex (Including: labour cost, cost of sales, revenue control, speed of service, Guest satisfaction, equipment & procedure training, safety of Guests & Cast, and film & product quality)
- Assist with the execution of operational policies and procedures. Ensure that internal controls within the complex are in place, routinely evaluated, and followed
- Assist with the selection, training & development, and employment experience of the Cast
- Assist with the administration and operation of all pertinent systems (POS, audit documentation, training programs & projection)
- Communicate on an ongoing basis with the management team, including the General Manager, by attending all schedule meetings and by use of the communication tools provided
- Communicate and respond to outside resources including Emergency Service personnel, Cinema Support Centre personnel, Operational leaders, Suppliers, Contractors, and Community Groups to identify and resolve daily operational issues or concerns, as needed
- Keep abreast of industry and facility related information to ensure current and up-to-date operations of the complex
- Assist with the monitoring of Guest satisfaction; determine opportunities to enhance the movie-going experience and respond appropriately to challenges or obstacles that reduce positive Guest interaction
- Greet and engage Guests and make them feel special - helping to create memorable experience
- Be available and visible to Cast and Guests; observe and assist with potential issues
- Provide consistent performance feedback to Cast members and address performance issues in a timely manner using effective performance management tools
- Work safely and ensure Cast members are made aware of and follow safe work practices. Be prepared to respond in the event of an emergency, as required, including the coordination of Guest evacuation

**THE PERKS**:

- This position offers a $2 premium on the provincial minimum wage
- Stay in the know on the latest Hollywood blockbusters with FREE movies
- Discounted popcorn and concession snacks...need we say more?
- Flexible scheduling options that work with your busy life
- Work with your friends in an engaging environment
- Opportunities for advancement in theater management

**REQUIREMENTS**:

- Minimum 1 year experience motivating and managing a dynamic team to achieve positive results in a timely manner
- Proven track record in a leadership role within a fast-paced environment
- Commitment to excellence in Guest service with proven ability to maintain significant attention to detail
- An individual who sets actionable goals, takes the initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
- Proficiency with food production, revenue control procedures, and related systems would be considered to be an asset
- Prior experience with projection or audio-visual equipment an asset
- Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office suite

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to support the mental health and well-being of both our y