Manager, Global Digital Experience

2 weeks ago

Montréal, Canada WSP Full time

In a context of rapid organizational growth, where opportunities abound for people who love to build and collaborate, this is an opportunity to be a key player in shaping and managing the digital experience for 67,000 employees worldwide.

Reporting to the Director, Global Digital Experience, you will be responsible for the employee digital experience. As the owner of this digital experience, you will collaborate with cross-functional teams at the global and regional levels, including Communications, Information Technology, among other functions.

This position does not include personnel management and is based in the heart of Montreal as a hybrid position, three days per week.

**RESPONSIBILITIES**

You will be responsible for the roadmap and execution. You are a master communicator, able to share a vision and present ideas to all levels of the organization. You collaborate as easily with technical people, as you do with creative ones. You know how to use problem-solving, project management and soft skills to successfully implement digital projects.

More specifically, in this role, success will be achieved through:
**Continuous improvement of our internal digital experience for employees**:

- Take an active role in seeking feedback from employees and stakeholders, identifying areas of improvement, and implementing enhancements over time.
- Stay updated with industry trends and best practices to ensure the site remains relevant and valuable.
- Advocate for the employee to ensure a user centric approach.
- Manage the features backlog and prioritize configurations and development that will add maximum value to employees.

**Governance and promotion of best practices for long-term scalability of WSP’s digital experience**:

- Establish and enforce governance policies. This includes defining guidelines for content management, publication, and access permissions.
- Promote best practices among content editors though communities of practice, stakeholder meetings and collaboration with our peers in internal communications.
- Build relationships with key stakeholders to help champion best practices.

**A positive user experience for employees**:

- Ensure the site's structure, navigation, and layout to make it intuitive and user-friendly.
- Oversee overall content strategy, design and writing standards for optimizing engagement, the search experience and accessibility.
- Facilitate the use of tools and features that enable employees to be more engaged and productive.
- Collaborate with team members to conduct user testing on a regular basis and gather feedback to improve the site's usability.

**Key insights to monitor and inform WSP’s intranet evolution**:

- Gather analytics and reports on site usage, engagement, and feedback to help assess effectiveness and make informed decisions for improvements.

**Overseeing technical aspects of the intranet through collaboration with WSP’s IT colleagues and platform provider**:

- Work closely with IT and platform provider to address any technical issues or enhancements needed for the site.
- Ensure to understand the impacts of technical issues and decisions on the overall strategy and ultimately employee experience.

**EXPERIENCE AND SKILLS**
- 5 to 7 years of experience in managing large web-based and digital projects, preferably in an international setting
- Experience in managing and implementing intranets, preferably in a large professional services firm, is an asset
- Displays in-depth knowledge and understanding of Usability, User Experience, and information architecture, including a high-level of comfort with web-based technologies
- Strong understanding of Content Management Systems (CMS)
- Knowledge of SharePoint and Microsoft Active Directory is an asset
- Project Management experience is an asset
- Client-oriented, agile and solutions focused
- Pioneer profile, comfortable in a fast-paced role, proven ability to perform in a constantly changing environment.
- Strong leadership skills and business acumen with a proven ability to influence and effect change in an organisation
- Motivated by teamwork, collaboration, and the achievement of concrete results
- Strong written and verbal communication skills
- Diploma in Communications, Digital Marketing/ Media, IT or any related field

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