Referral /administrative Coordinator

2 months ago

Beamsville, Canada Beamville Medical Centre Full time

We are a busy medical clinic that provides in-clinic primary care for patients within the Lincoln community. This position requires the ability to perform day-to-day duties for a high-patient volume clinic.

In this role, you will be responsible for managing referrals, patient appointments, organizing medical records, appointment booking, answering phones and providing excellent customer service to our patients.

**Responsibilities**:

- Coordinate referrals to specialists and follow up on patient care as needed
- Communicate with other healthcare providers to ensure referrals have been received
- Receiving/requesting referral information, patient demographics and other clinical data.
- Electronically filing clinical documents in the electronic health record.
- Determines appointment priority by evaluating patient information such as patient history, test results and pertinent reports.
- Organizes and maintains a system for review of referrals by identifying concerns to physician/clinical staff as required and placing the referral in the designated area for review.
- Schedule, book and confirm patient appointments
- Fax triaging and maintaining/reporting wait times including patient volume
- Greet Processes written or verbal instructions from triage physician, including activities such as initiating requisitions, requesting bookings such as diagnostic imaging, completing forms, and requesting additional documentation.
- patients and provide excellent customer service
- Maintain accurate medical records and update patient information
- Excellent problem-solving and communication skills

**Requirements**:

- Medical Office Assistant Diploma or Certificate (required)
- Minimum of 3 years of experience in a medical office setting (required)
- Experience working in a large group practice with multiple providers and complex schedules (preferred) or specialist/hospital settings.
- Knowledge of medical terminology and electronic medical records, including clinical EMRs (TELUS PS suites preferred) or Hospital EMRs, Oceans referral/econsults.
- Excellent communication and interpersonal skills
- Strong organizational and time-management skills
- Ability to work independently and as part of a team

**Experience**:

- Medical office: 3 years (required)
- Electronic Medical Records or Hospital System: 3 years (required)
- Specialist office/hospital: 1 year (preferred)

**Job Type**: Part-time

**Salary**: $21.00-$22.50 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

Ability to Commute:

- Beamsville, ON L3J 1B7 (required)

Work Location: In person

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