Technical Support

1 week ago


Mississauga, Canada Festo Full time

**Reports to**: Manager - TSNAM (Technical Support North America)

**Summary**: The Technical Support Agent (Co-Op) serves as the main go-to individual for Customer Solutions inquiries and complaint processes from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products and Quality team to resolve technical complaints and repair issues.

**Location**: Mississauga Head Office

**Responsibilities**:

- Responds to certain types of technical questions from Sales reps and customers in a timely manner (CS inquiries and technical ICM’s)
- Corresponds with Technical Support HQ in Germany to obtain updated technical information
- Corresponds with the quality teams in US and CA to resolve technical questions and repair ICM’s
- Maintains the accuracy of the technical information library on Festo products
- Processes and monitors complaints regarding our products with the Quality department in Germany
- Prepares and delivers technical training material for our inside and outside sales staff
- Provides website navigation support to customers and sales reps
- Serves as a back-up for the Contact Centre agents, upon request
- Completes all necessary follow-up and administrative tasks required
- Participates in special projects and other duties, as required

**Minimum Requirements**:

- Currently enrolled in a technical-related field; Electro-mechanical technician/technologist preferred
- Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
- Highly attentive to detail and fact-finding as to ensure accuracy of reporting
- Extremely well organized and resourceful with the ability to prioritize urgent tasks
- Ability to interpret customers issues to produce quick, effective results
- Works well under pressure and through ambiguity with problem solving mindset
- Intermediate skill level in Microsoft Word, Excel, and Outlook
- Ability to work independently with mínimal supervision
- Possesses a positive, team player attitude
- Hands-on experience with SAP is considered an asset
- Bilingualism in French and English or Spanish and English is considered an asset
- Required to work varying shifts including evening, weekends and statutory holidays when requested

This is a summary of the position profile only, and is intended to summarize the position requirements.

**Job Types**: Part-time, Internship / Co-op
Contract length: 4 months

**Salary**: $19.00-$21.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person



  • Mississauga, Canada Home and Community Care Support Services Full time

    **Job Description**: **Are you** **Decision Support Technical Specialist** **professional with a strong background in** **contributing to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting** **.** **Do you have a passion for innovation and collaboration? Are you looking to help...

  • Technical Support

    1 week ago


    Mississauga, Canada Festo Full time

    **Reports to**:Supervisor - Customer Interaction Center **Summary**:The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products. **Responsibilities**: - Responds to all...

  • Technical Support

    3 days ago


    Mississauga, Canada Tsubaki Full time

    **Tsubaki Technical Solutions Team** As the Power Transmission Industrial sales market changes due to shifting consumer buying habits and increased technology, we will see our traditional sales channels and distribution model evolve over the next decade. To be in sync with market demands it is advantageous that Tsubaki of Canada is recognized as the...


  • Mississauga, Ontario, Canada Disability Solutions Full time

    **Job Summary:** Technical Support Professional**Location:** Disability Solutions Warehouse**Estimated Salary:** $70,000 - $90,000 per year We are seeking a skilled Technical Support Professional to join our team at Disability Solutions. As a Technical Support Professional, you will be responsible for providing technical assistance and support to our...


  • Mississauga, Canada SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Technical Lead, Technical Support Location: Mississauga (Hybrid) Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We...


  • Mississauga, Canada Festo Inc. Full time

    **Technical Support Agent**: Technical Support Agent Mississauga, ON **Reports to**: Manager - Technical Support NAM **Summary**: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on...


  • Mississauga, Canada Festo Inc. Full time

    **Technical Support Agent** **Technical Support Agent** **Mississauga,ON** Reports to: Supervisor - Customer Interaction Center Summary: The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical...


  • Mississauga, Canada Festo Full time

    **Reports to**:Manager - Technical Support NAM **Summary**:The Technical Support Agent serves as the main go-to individual for all technical support inquiries and issues from internal and external users. The Technical Support Agent also liaises with HQ to obtain technical information on Festo products. **Responsibilities**: - Responds to all technical...


  • Mississauga, Canada Hikvision Canada Full time

    **OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....


  • Mississauga, Canada MAD Elevator Full time

    We’re looking for like-minded individuals to join our team. **About the Role: This is a Full-time position.** **About The IT/ Technical Support Specialist** Provide customers with technical support for MAD fixture and TTG products and improve manufacturing processes by identifying recurring deficiencies. In addition to providing technical and equipment...


  • Mississauga, Canada The Syscomm Group Full time

    University or College graduate. - Provide first level technical support to existing client base. - Excellent verbal and written communication skills. - Troubleshooting skills with Operating Systems, Microsoft Office apps, etc. - Troubleshoot Spyware and Viruses. - Install and Troubleshoot Windows operating system. - Desktop Imaging and user profile...


  • Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time

    About the RoleThis Help Desk Support position is an excellent opportunity for individuals passionate about delivering top-notch technical support in a healthcare setting. Based in Mississauga, Ontario, the successful candidate will join a dynamic team at KMH Cardiology Centres Inc. and contribute to the organization's mission to set new standards in...


  • Mississauga, Canada YORK1 Full time

    **Reports To**: Manager, Information Technology **Position Overview** The Technical Support Analyst is responsible for front-line IT support, answering support tickets, and assisting with technical issues. In-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues on-site and via remote...


  • Mississauga, Canada Staffing Choices Full time

    **Location**:Mississauga **Company Overview**: Join a global leader in vacuum technology! Our client, a dynamic and innovative family-owned business with over 3,500 professionals across 44 countries, is looking for a **Technical Support Specialist** to join their Canadian team. With direct OEM presence in Canada and four locations across the country...


  • Mississauga, Canada Navcast Inc. Full time

    **ESSENTIAL SKILLS AND QUALIFICATIONS** - Highly motivated, adaptable, self-starting and self-managed; prepared for challenging, fast-paced, time-sensitive tasks/work. - Responsive, with an interactive, hands-on approach to identifying, handling and resolving technical and end-user support issues; - Committed to continuous improvement and learning; -...


  • Mississauga, Canada MAD Elevator Inc Full time

    Technical Support Specialist - We’re looking for like-minded individuals to join our team. - This is a Full-time, Salaried position. **About The Technical Support Specialist**: Provide customers with technical support for MAD fixture and TTG products and improve manufacturing processes by identifying recurring deficiencies. **Key Responsibilities**: -...


  • Mississauga, Canada MAD Elevator Inc Full time

    Technical Support Specialist We’re looking for like-minded individuals to join our team. This is a Full-time, Salaried position. * About The Technical Support Specialist: * Provide customers with technical support for MAD fixture and TTG products and improve manufacturing processes by identifying recurring deficiencies. * Key Responsibilities: * - Solve...


  • Mississauga, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting to the Manager, IT Branch Experience, this role will collaborate...


  • Mississauga, Canada Bayshore HealthCare Full time

    The Technical Support Analyst is responsible for providing technical and operational leadership and is part of the Canadian Regional Support Analysts team. This role acts as the single point of contact for all first and second level escalations of branch technology issues and support. Reporting to the Manager, IT Branch Experience, this role will collaborate...


  • Mississauga, Canada JAGWILL SOLUTIONS INC Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Work setting**: - Consulting firm - Private company, corporation or industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document...