Configuration Analyst

4 weeks ago

Vancouver, Canada University of British Columbia Full time

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level D

Job Title

Configuration Analyst

Department

Configuration Management | Product Leadership | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations

Compensation Range

$7,278.33 - $11,372.33 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

May 1, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Job Summary

The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university. UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc. and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan: Shaping UBC's Next Century.

The Integrated Service Centre ("ISC") is a newly formed unit within UBC that will align practices and processes from Human Resource, Financial Operations, Comptroller's Office, Student Services, and Information Technology. In supporting UBC's transition to an enterprise Workday Enterprise Resource Planning ("ERP") Cloud-based system, the ISC will provide a single, integrated service that will initially include Financial and Human Capital management services and later expand to include Student and Enterprise Planning. The ISC will seek to continuously improve and adapt to future needs and requirements of UBC while providing a simple, intuitive, consistent user experience for UBC students, staff, faculty, and community partners.

The Configuration Analyst manages the configuration and implementation of the HR, Finance (and in future, Student) products. Leads the translation of business requirements to technical specifications and manages implementation projects with support from Functional Analysts representing operations. Leads complex prototyping; review, approval, configurations and unit-testing for releases, enhancements and changes for the enterprise system.

Organizational Status

Work Performed
- Leads the translation of business requirements to technical specifications and manages implementation projects with support from functional product leads. This includes recommending appropriate solutions aligning to the needs, creating technical configuration specification and risk documentation.
- The Incumbent will report on activities to leadership, identifying continuous service improvement opportunities and remedial action to minimize risk, identifying the potential impact or degree of change for the UBC Community and Administrative Super-users.
- Reproduces, test, resolve and documents software bugs, defects and problems.
- Resolves highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.
- Creates and maintains technical documentation and training support for the internal knowledge inventory and overall customer service material development.
- Analyzes emerging trends in technology and configuration, evaluates alternatives, completes feasibility studies, and identifies customer-driven opportunities, provides recommendations to leadership to inform future strategic product initiatives.
- Develops, maintains, and socializes complex configuration policies, guidelines and procedures for the ISC.

2) Develops and maintains effective partnerships across the ISC and the broader UBC community.
- Partners with UBC IT to support the definition of business needs, processes, and interdependencies in which guide the ISC's configuration.
- Builds and fosters good working relationships, partners across the UBC community to achieve product configuration objectives and goals.

3) Advocates for a partnership that moves UBC's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.

4) Actively promotes best practices in the security and privacy of person

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