Configuration Analyst

4 weeks ago

Vancouver, Canada Ignite Technical Resources. Full time

On behalf of our client here in Vancouver,
** Ignite Technical Resources **is looking for a
**Configuration Analyst **for a
**full-time opportunity.**

***

**Role**: The Configuration Analyst manages the configuration and implementation of the HR, Finance (and in future, Student) products. Leads the translation of business requirements to technical specifications and manages implementation projects with support from Functional Analysts representing operations. Leads complex prototyping; review, approval, configurations and unit-testing for releases, enhancements and changes for the enterprise system.

**Responsibilities**:

- Leads the translation of business requirements to technical specifications and manages implementation projects with support from functional product leads. This includes recommending appropriate solutions aligning to the needs, creating technical configuration specification and risk documentation.
- The Incumbent will report on activities to leadership, identifying continuous service improvement opportunities and remedial action to minimize risk, identifying the potential impact or degree of change for the client’s Community and Administrative Super-users.
- Reproduces, test, resolve and documents software bugs, defects and problems.
- Resolves highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.
- Develops and maintains effective partnerships across the ISC and the broader client’s community.
- Advocates for a partnership that moves client's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
- Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.

**Qualifications**:

- Knowledge of cost-benefit analysis methodology
- 2-3 years of Workday Payroll and Finance configuration exp
- Experience working in ERP implementation/configuration is required.
- Experience working a variety of software including Jira, Confluence and ticketing systems, such as ServiceNow.
- Experience working in complex, academic environments is preferred.
- Proven experience in end-to-end configuration practice within an evolving, complex product.
- Demonstrated ability to recognize indicators of product performance and actions required to improve the performance.

**Nice to have**:

- ITIL certification (minimum basic level) is an asset.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency and quality. We provide highly trained and qualified technical consultants to your organization as a flexible work force option.

**Ignite. Wired for people.**

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**About Ignite Technical Resources.**:

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