Helpdesk Administrator

4 weeks ago

Mississauga, Canada Chicago Title Insurance Company Full time

For over 70 years, Chicago Title has proudly provided security for Canada’s real estate transactions. When it comes to peace of mind, no detail is too small to overlook. From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time. Owned by Fidelity National Financial, North America’s largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology. Our focused, Canadian-based organization lets us respond quickly to our clients’ needs. We’re not just in the title insurance business, we’re in the client success business.

We put the customer first, listening carefully to hear your unique needs and provide creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer. We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience peace of mind.

**Duties and responsibilities**:

- Determining customer issues, password problems, troubleshooting lockout /access issues
- Creating, modifying, and disabling FNF Connect/FNF internal accounts
- Ensuring proper user access rights and role assignments
- Support for Desktop Applications such as Microsoft Office, Adobe Acrobat, VPN
- Support for web browser issues
- Windows Active Directory Administration including account updates, password reset and password unlocking
- Creation of purchase orders and working with FNF purchasing system to procure IT equipment
- General Office Duties as required

**Qualifications**:

- A college diploma in a related field required, preference will be given to those with a university degree
- Minimum of 2 years of experience with Help Desk in related field
- French is an asset
- Excellent interpersonal and customer care skills
- Good analytical and problem-solving skills
- Knowledge or Experience with Kayako Help Desk Software is an asset
- Must be able to work flexible hours and weekends as this role involves shift work. Shifts are Mon-Friday 12PM-8PM and Wed-Sun 9Am-5PM on a rotational basis.

As an employee of Chicago Title, you will have the satisfaction of working in a progressive and diverse organization. Together, we are a cohesive unit working towards one common purpose. We encourage a positive team based atmosphere where every employee knows their efforts are making a difference. With a transparent business approach, every employee is aware of the direction of the company and accepts accountability for their actions. Providing our employees with a nurturing environment and opportunities to grow and excel is one of our top priorities. We pride ourselves on fostering a fair and respectful environment that encourages employees to pursue their career goals. Our employees are passionate about providing the products, solutions and expertise our clients need for their success - and ours. Promotion and hiring from within are important trademarks of the Chicago Title way

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Mississauga, ON

  • Associate System Administrator

    1 month ago

    Mississauga, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc.** was founded +30 years...

  • IT Support Technician

    1 month ago

    Mississauga, Canada Lean Supply Solutions Full time

    -Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - _Remote_ and on-site support for...

  • IT Support Technician

    4 weeks ago

    Mississauga, Canada Lean Supply Solutions Full time

    Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - Remote and on-site support for maintenance...

  • IT Support Technician

    1 month ago

    Mississauga, Canada Lean Supply Solutions Full time

    **Co-Op, Full Time/Part Time**: Key Responsibilities - Augmenting our current staff for IT support for internal staff, providing level 1 and level 2 support. - Install or update hardware, software, and operating systems on desktop computers and servers. - Administer usernames, passwords, and security credentials for staff and reset, as required. - Remote...

  • IT Support Technician

    1 month ago

    Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

    **NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. ** **WORK HOURS**:8:00AM - 4:30PM **COMPANY OVERVIEW** For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The...

  • IT Security Analyst

    1 month ago

    Mississauga, Canada CanCap Management Inc. Full time

    The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off...

  • Technical Support Analyst

    6 days ago

    Mississauga, Canada Services and Housing In the Province Full time

    **About the Job**: Reporting to the Manager, Information Systems, the Technical Support Analyst will be responsible for providing front-line support to staff for Information System issues. The Analyst will be responsible for setting up staff hardware (laptops, cell phones, etc.) and working closely with the other members of the team to support the network...

  • Technical Analyst

    1 month ago

    Mississauga, Canada Bird Construction Full time

    Technical Analyst Where Greatness Grows The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird. As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply...

  • Junior IT Support Specialist

    3 days ago

    Mississauga, Canada A.C. Lighting Full time

    If this sounds like you, we want to hear from you! - **To be considered for this role, please complete a quick personality assessment. See the link below. This will help us to get to know you better.**_ **Why Work for AC Americas?** We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment...

  • Technical Support Senior Analyst

    2 weeks ago

    Mississauga, Ontario, Canada The Cigna Group Full time

    The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Technical Support Senior Analyst

    2 weeks ago

    Mississauga, Canada The Cigna Group Full time

    The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Technical Support Senior Analyst

    4 days ago

    Mississauga, Canada The Cigna Group Full time

    The Technology Services Team provides core information technology services to all Express Scripts Canada departments.  Express Scripts Canada is looking for an adaptable, self-motivated Technical Support Senior Analyst to join the End User Services Team. Reporting to the Manager, End User Services, the successful candidate will demonstrate a strong ability...