Junior IT Support Specialist

3 weeks ago

Mississauga, Canada A.C. Lighting Full time

If this sounds like you, we want to hear from you
- **To be considered for this role, please complete a quick personality assessment. See the link below. This will help us to get to know you better.**_

**Why Work for AC Americas?**

We offer you a challenging job in a fast-growing company with a well-known reputation in the worldwide entertainment industry. You’ll feel that everyone around you is pulling together to get things done, whether you’re working in the office or the warehouse. We wouldn’t be where we are today without our people. As one of the largest single-source suppliers of leading-edge technologies and high-quality solutions, we are excited about the company's future, and we want you to be part of our success story. We encourage your opportunities for career growth and develop your talents. We also offer a competitive salary, comprehensive benefits, and a bunch of fun colleagues.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Wellness Program

**Essential Functions / Major Responsibilities**:

- Provide first-tier technical support for hardware, software, and network-related issues.
- Manage incoming support inquiries through a helpdesk ticketing system.
- Balance incoming support requests and escalation to other IT personnel while attempting to determine root causes to resolve user issues.
- Perform IMAC (installs, moves, add, changes) services on hardware for desktops, laptops, tablets, flat panel monitors, printers, IT peripherals, routers, firewalls, switches, & and access points
- Perform desktop and COTS (custom-off-the-shelf-software) installation including imaging
- Ensure licensed software is used in the facility and the information is maintained in the licensing database.
- Maintain software and hardware on desktops at the facility including Microsoft 365, Office Automation software, Anti-Virus, and PC management software as per Desktop Setup Checklist.
- Assist in creating and maintaining IT documentation of issues found and how they have been sorted out.
- Keep track of IT assets
- Administer local phone system (including paging, voice mail, moves-adds-changes).
- Support unique systems such as ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.

**What You Will Bring**:

- Post-secondary diploma in Computer Science or completion of IT-related courses
- Minimum 1 year of experience in a full-time IT role, supporting desktop and laptop users on-site.
- Basic technical aptitude, especially relating to PC hardware/ software, replacing faulty parts, and installing Windows and Microsoft Office 365.
- Hands-on experience in Application administration (Office 365 and Windows 11).
- Knowledge of wireless network and on-premise CCTV security monitoring.
- Knowledge of CAT6 cable patching and crimping
- Basic understanding of network topologies, protocols, and routing
- Flexible to work after office hours and weekends when required
- Skill in organization, analysis, time management, prioritization, and the ability to meet deadlines for multiple tasks
- Commitment to continuous improvement and quality of support and service
- Good interpersonal skills and communication to interact with all levels of management
- Ability to multi-task, prioritize tasks, and quickly adjust in a rapidly changing environment
- Must be able to lift and/or move typical office electronics and computer equipment.
- Should be able to work at height and in tight spaces.
- **To be considered for this role, please complete a quick personality assessment. See the link below. This will help us to get to know you better.**_

**A.C. Americas** is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. Accommodation requests can be made at any stage of the recruitment process, providing the applicant has met the bona fide requirements for the open position. Applicants need to make their requirements known when contacted, or you can contact Human Resources.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- MISSISSAUGA, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally entitled to work in Canada?
- Will you, now or in the future, require visa sponsorship to continue working in Canada?
- What are your salary expectations for this role?
- Are you available to work overtime and weekends when needed?
- Do you have hands-on expe

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