Technical Analyst

2 months ago

Mississauga, Canada Bird Construction Full time

Technical Analyst

Where Greatness Grows

The greatest achievements in history are borne from the greatness within people - where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

We are recruiting nationally for this role however preference will be given to applicants in Mississauga, Ontario.

This opportunity will allow for a hybrid work environment (a mixture of office and remote work).

**Responsibilities**:
- Perform basic and moderately complex level one troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to desktops, laptops, mobile devices, desk phones, and printers.- Fulfil service requests such as granting network drive access, administration of distribution lists, creation/modification/disabling accounts, fulfilling software requests, etc.- Install, and troubleshoot end user printers.- Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.- Understand and follow all documented service operations policies and procedures.- Document processes, procedures, and Knowledge Base articles.- Work in a large team environment, supporting and assisting peers.- Direct unresolved issues to the next level of support personnel.- Identify and suggest possible improvements to procedures.- Participate in the evaluation/implementation of ITIL best-practice operational processes.- Maintain an inventory of installed hardware and software.- Primary work hours will fall between 6:00 AM CT and 6:00 PM CT. There is a possibility of rotating after hour on-call support.

What We Are Looking For- 2+ years' experience working in Information Technology, preferably on a Service Desk/Helpdesk- Self-starter, able to work with mínimal supervision after the initial induction- Experience working in a diverse, multi-branch environment- Strong problem-solving and decision-making skills that promote collaboration, consensus, and innovation- Outstanding interpersonal skills with the ability to work effectively with diverse groups of people- Proven commitment to customer service and ITIL best-practice operational processes- Service Management focused on exceptional customer service and organization skills- IT designation preferred (CIPS, ITIL A+, CompTIA, MCSA, etc.)- Degree or Diploma from a computer technology program an asset- Ability to forge, grow and maintain positive relationships with multiple groups- Detail-oriented, self-motivated, and resourceful, with strong time management skills- Ability to remain objective and maintain a factual perspective when dealing with questions and inquiries- Sense of urgency and ability to manage multiple priorities simultaneously and meet the time demands of unpredictable activities- Capable of handling pressure and challenges in a dynamic business environment- Strong analytical, critical thinking, troubleshooting, problem-solving skills, and a high degree of accuracy and attention to detail- Highly developed interpersonal, communication, and organizational skills- Ability to work collaboratively with a positive attitude

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace

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