IT Support Technician

2 weeks ago

Mississauga, Canada Lakeside Performance Gas Services Ltd Full time

**NOTE - applicants must be prepared to participate in the interview process via phone and/or video conference. **

**WORK HOURS**:8:00AM - 4:30PM

**COMPANY OVERVIEW**

For over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in partnership with top Utilities service providers. The company further excels in providing innovative solutions to its customers and extended group of clients. Headquartered in Mississauga with satellite offices throughout Ontario, the company values its dedicated group of personnel who consistently provide customers with the highest level of support.

***

**PRIMARY RESPONSIBILITIES **(but are not limited to the following)
- Maintain business computer equipment and software environments - manage desktop deployment and life-cycle services.
- Implement and maintain IT systems/ Helpdesk database administration and maintenance - this includes selecting and installing hardware and software, configuring network settings, and ensuring that systems are up-to-date and secure.
- Ability to assess, troubleshoot, and support users with various hardware, software, VoIP & mobile phones, printers, and network connectivity issues.
- Manage active directory user account management.
- Professionally articulate communication skills for a variety of users to ensure appropriate technical comprehension and case resolution.
- Demonstrate excellent customer service interactions while fostering a professional and cohesive IT support experience.
- Initiative to renew and develop various technical procedural documentation.
- Maintain system documentation, ensuring accuracy, relevancy, accessibility, and confidentiality in a secure central location.
- Detail-oriented to ensure that technical issues are resolved accurately and completely and document any technical issues and solutions in a clear organized manner.
- Flexibility to participate in emergency end user support after hours and/or adhoc projects/implementations.
- Assist in implementing and monitoring cybersecurity protection and education for all users.
- Willing to learn new technologies and keep up with industry trends/developments.
- Contribute to the development and implementation of the departmental strategic plan as necessary.

**EDUCATION AND EXPERIENCE**
- Post-secondary degree/diploma in Computer Science or a Technology related field.
- 1-2 Years of experience required in computer related technical support position.
- Satisfactory employment and attendance record required.
- Exposure to Microsoft 365 products, computer, and internet troubleshooting.
- Ability to explain technical concepts and theories to non-technical audiences.
- Required knowledge of ethernet cabling, patch panel and cable management.
- Experience utilizing VoIP, UPS systems, and PowerShell scripting is an asset.
- Required knowledge of windows client and server OS including AD, LDAP, DHCP, DNS.
- Preferred expertise in MS-SQL - programming SQL skills, ability to write and read SQL.

**WORKING AT LAKESIDE**
- Limited 10% - 15%travel may be required within Ontario.
- Ability to display and contribute a high degree of resourcefulness, flexibility, and adaptability.
- Must be able to meet the physical demands of the position.
- Effective communication skills with individuals at all levels of the organization.

**ADDITIONAL REQUIREMENTS**
- Must have a valid driver’s license in a good standing.

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**
At Lakeside Gas Services, our belief is that diversity and inclusion are a fundamental and integral part of its business innovation and growth.

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you willing to undergo a background check, in accordance with local law and regulations?
- Can you work overtime if necessary?
- This position is in Mississauga (L5T 2H7) and inaccessible by public transit. Do you have currently have a valid driver's license AND reliable/independent transportation?
- What is your hourly rate expectation for this position? Please provide a range.
- Are you legally eligible to work in Canada and location specified in the job posting and, if applicable, hold a valid work permit or study permit that allows you to fulfill the requirements of this role?

**Education**:

- Secondary School (preferred)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- Valid Driver's License (preferred)

Work Location: In person

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