Technical Pre-sales Manager

3 months ago

Burnaby, Canada Skycope Technologies Inc Full time

**Who We Are**

Small unmanned aerial vehicles (UAV), also known as drones, are becoming more common, and consequently pose threats to people and infrastructure in sensitive locations such as airports, energy facilities, prisons, and military bases. We founded Skycope in 2016 to solve the small drone problem.

Skycope develops radio frequency (RF) spectrum sensing devices, including software and hardware, that search for drones and their remote-controllers, classify and identify them, and track their direction and location. The four pillars in Skycope products are being data-driven, development of cutting edge signal processing technologies, continuous innovation in RF artificial-intelligence (AI), and countless real world experiments.

Skycope’s mission, however, is beyond anti-drone; it is to make the radio smart and transform the outdated wireless industry. We team up with the world's best and brightest people to help make this future a reality.

**Position Overview**:
Skycope products are long range and wireless in nature; consequently, outdoor field testing and demonstration is an integral part of this position.

The spirit of a startup runs in our company; our environment is fast-paced with constantly changing priorities and continuous opportunities to learn and grow. You must enjoy adjusting quickly and dealing with ambiguity.

**Key Responsibilities**:

- Lead and Participate in Trade Shows and Customer Demos:_
- Represent the company at industry trade shows and exhibitions.
- Conduct engaging and informative product demonstrations to potential clients.
- Travel to customer sites with products to demonstrate capabilities and address technical inquiries.
- Manage and Document Client Contacts:_
- Collect and document potential client contact details and interactions from trade shows and demonstrations.
- Maintain an organized database of potential clients and follow up on leads generated from events.
- Manage Customer Relationships:_
- Build and maintain strong relationships with customers as defined by the management team.
- Serve as a technical point of contact for clients, addressing their needs and concerns promptly.
- Ensure customer satisfaction by providing exceptional pre-sales support and service
- Technical Documentation and Training:_
- Develop and maintain detailed technical documentation for products.
- Provide training and technical support to customers and internal teams.
- Market and Competitive Analysis:_
- Conduct market research to understand customer needs and industry trends.
- Analyze competitor products and provide insights to the sales and marketing teams.
- Product Feedback and Development:_
- Gather customer feedback and relay it to the product development team for continuous improvement.
- Participate in the development and testing of new product features.

**Qualifications**:

- Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field, OR proven 2+ years experience in a technical pre-sales or field service role in the counter-drone or electronic warfare industry.
- Excellent communication and technical presentation skills.
- Ability to travel frequently to attend trade shows, customer sites, and field tests.
- Ability to drive to different sites with products and manage product demonstrations independently.
- Strong organizational skills with the ability to manage multiple tasks and client relationships effectively.
- Ability to work independently and as part of a team.
- Trustworthy, reliable, and possessing operational excellence.
- Strong hands-on ability.
- Confident in independent thinking.
- Eligible to work in Canada.
- Located in the Greater Vancouver area or willing to relocate.
- Valid driver's license.

**Preferred Skills**:

- Fluency in French or Spanish.
- Knowledge of field testing methodologies.
- Experience with project management
- Experience with counter-drone technologies or electronic warfare systems.
- Familiarity with international regulations and compliance standards in the defense industry.

**What We Offer**:

- Competitive compensation.
- Comprehensive health, dental, and vision coverage.
- Opportunities for career advancement.
- An adventurous experience working in a growing company developing cutting-edge technologies in an emerging industry.

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2024-09-02

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