![Mitsubishi Electric Sales Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Residential & Light Commercial Product Technical
6 days ago
**Position Summary**:
**Current Assigned Product Lines**:
Residential & Light Commercial HVAC Product Line up.
**Key Responsibilities**:
**Customer Support & Product Sales**:
- Provide targeted product sales support to achieve a limited annual product sales target.
**Training**:
- Plan and prepare training curriculum in accordance with business needs including training related presentations, materials and other documents as required.
- Develop training schedule and conduct training sessions in accordance with planned activities and customer requests.
**Technical Administration and Services**:
- Liaise with BC Sales Management Team (Residential & Commercial) to ensure all BC staff is up to date on new product information, installation, service, and user and parts manuals.
**General**:
- Perform all functions in accordance with department and Company policies, procedures, and guidelines.
- Recommend and assist in the development of new products and solutions as necessary.
- Act as a back-up resource for other technical support functions when required.
- Provide regular updates to Residential Business Manager BC.
- Other duties, as assigned.
**Requirements & Qualifications**:
- HVAC Mechanic, Technician, or other certification relevant to HVAC field
- Minimum 10 years of field experience supporting HVAC products in a service capacity.
- Valid Certificate of Qualification in Refrigeration is required.
- Strong technical knowledge of residential & light commercial air conditioning and heat pump systems with proven troubleshooting and problem-solving skills.
- Experience with ductless split systems and VRF technology.
- Good interpersonal, communication and customer service skills.
- Previous experience leading classroom based technical training an asset.
- Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
- Ability to work independently as well as in a team environment.
- Ability to travel approximately 30-40% of the year.
- Valid Driver’s License
- Reliable vehicle
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