Customer Support Analyst

3 weeks ago

Toronto, Canada RLDatix Full time

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team.

In line with our mission, we are looking to recruit a Customer Support Analyst.

**What You Will Do**

Key Responsibilities
- Ensure customer success by supporting site admins and end users
- Develop an understanding of customer processes and standard operating procedures
- Document cases and customer interactions using our issue tracking system
- Demonstrate responsiveness and sense of urgency in all customer interactions
- Research issues by collaborating with your teammates when a solution is not readily available
- Serve as a liaison between the customer and the engineering team to resolve issues
- Advocate for customers by coordinating and communicating suggestions for software enhancements
- Use webinar and web technologies to assist with customer issues.
- Create, update, and maintain the resources in our Knowledge Base
- Demonstrate a positive attitude and model professionalism in all contacts with internal and external customers
- Work on special projects, as assigned

Skills and Experience
- Bachelor’s Degree in Business or related field, required

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

  • IT Support Analyst

    1 month ago

    Toronto, Canada CB Canada Full time

    IT Support Analyst On behalf of our client in the Public Sector, PROCOM is looking for an IT Support Analyst. IT Support Analyst – Job Description The IT Support Analyst is the face of IT and will act as a liaison between IT and the end user for IT-related needs Manage technical support related issues via ticketing system Ability to conduct research into...

  • Customer Service Analyst

    2 days ago

    Toronto, ON, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYST Halifax, Nova Scotia (Remote or Hybrid) Employment Term: Full Time At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both remote and hybrid work options. Our team...

  • Customer Support Manager

    1 day ago

    Toronto, Ontario, Canada Univeris Full time

    Who we areUniveris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 25,000...

  • Deskside Support Analyst

    4 weeks ago

    Toronto, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN5593 **Work Location** - Toronto, ON **Job Details** **Position**: Deskside Support Analyst**Location**: Toronto **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate...

  • Customer Service Analyst

    2 days ago

    Toronto, ON, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYST Halifax, Nova Scotia (Remote or Hybrid) Employment Term: Full Time Minimum Experience: Mid-level WHAT WE OFFER At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both...

  • Customer Service Analyst

    2 days ago

    Old Toronto, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYST Halifax, Nova Scotia (Remote or Hybrid) Employment Term: Full Time Minimum Experience: Mid-level WHAT WE OFFER At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both...

  • Customer Service Analyst

    4 days ago

    Old Toronto, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYST Halifax, Nova Scotia (Remote or Hybrid) Employment Term: Full Time Minimum Experience: Mid-level WHAT WE OFFER At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both...

  • Customer Service Analyst

    2 days ago

    Old Toronto, Canada League Data Ltd. Full time

    CUSTOMER SERVICE ANALYST Halifax, Nova Scotia (Remote or Hybrid) Employment Term: Full Time Minimum Experience: Mid-level WHAT WE OFFER At League Data, we pride ourselves on being an engaged, innovative, team-oriented company that drives results through collaboration and leadership at every level. We offer a flexible work environment that includes both...

  • Customer Success Analyst

    6 days ago

    Toronto, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Customer Success Analyst Full Time Permanent - Reporting to Director, Customer Success_ - Harry Rosen_ - Central Office, 77 Bloor Street W._ - Hybrid (Remote/Office)_ Harry Rosen is the premier...

  • Desktop Technical Support Analyst

    1 week ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • Customer Support Manager

    20 hours ago

    Old Toronto, Canada Univeris Corporation Full time

    Who we areUniveris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 25,000...

  • Customer Support Manager

    19 hours ago

    Old Toronto, Canada Univeris Corporation Full time

    Who we areUniveris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 25,000...

  • Customer Support Manager

    19 hours ago

    Old Toronto, Canada Univeris Corporation Full time

    Who we areUniveris has been successfully building and modernizing wealth management software for over 30 years. We are the go-to solution for many financial services firms (e.g., mutual fund dealers, securities dealers, wealth management firms and insurance companies) that want to stay competitive in an intriguingly digital world. To date, more than 25,000...

  • Support Analyst

    4 weeks ago

    Toronto, Canada Thentia Full time

    **About Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to...

  • Deskside Support Analyst

    1 month ago

    Toronto, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6142 **Work Location** - Toronto, ON **Job Details** **Overview**: Compugen is a leading Information Technology (IT) Solution Provider helping customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated...

  • Hardware Support Analyst

    2 weeks ago

    Toronto, Canada procom Full time

    Hardware Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Hardware Support Analyst. Hardware Support Analyst - Job DescriptionDetailed orientatedAble to follow instructionsAble to read through service manuals and technical documentsExperience working on computer hardwareHardware Support Analyst - Mandatory...

  • IT Support Analyst

    21 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Support Analyst

    19 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Support Analyst

    19 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • Application Support Analyst

    1 month ago

    Toronto, Canada CB Canada Full time

    Application Support AnalystOn behalf of our client in the Banking Sector, PROCOM is looking for a Application Support Analyst.Application Support Analyst – Job DescriptionSupporting test environmentAttending project meetingsManage/Work/Test given stacksApplication Support Analyst – Mandatory Skills2+ years of similar experienceFamiliarity withRed Hat...