Customer Support Specialist

5 days ago


Toronto, Ontario, Canada Insight Global Full time

Required Skills & Experience

* Exceptional communication and customer service experience

* Has their own laptop and designated workspace at home

* Affinity for technology + applications

* Written and verbal English and French

* Must be able to work 1 weekend day and overtime if needede

* Experience with Microsoft office

Nice to Have Skills & Experience

* Experience in a loyalty program -- handling guests, etc

* Background in analytics, tech, live chat or phone lines, IVR.

Job Description

One of our largest clients in Toronto is looking to bring on additional customer support analysts to join their digital customer support team. The company is a parent company of three major fast-food brands and this support role will be directly for a project launching in February. It will be all email support handling a variety of issues, resolving up to 300 tickets/week. This individual will also be responsible for training and development of new team members. This contract is 3 months long to start but has the possibility to be extended. Half of the agents will need to be bilingual in French and English. There is a possibility of working afternoon, evening, and weekend shifts.



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