IT Application Support Specialist

5 months ago


Montréal, Canada Intelcom Full time

Ride the next mile with us
- Our team is made up of dynamic and passionate people with a customer service-oriented approach while providing IT support to diagnose, assist and resolve issues on first contact. We are dedicated to delivering an outstanding service experience to our customers

What does a typical working day consist of?
- Provide support for daily operations of IT Service Center activities.
- Help develop IT Support policies and escalation procedures for the IT Service Center.
- Develop and implement solutions to improve the quality of service and to prevent future problems.
- Ensure a technology watch and conduct research on best industry practices to support the activities of the IT Service Center.
- Maintain and update technical documents and procedures related to the IT Support.
- Investigate, respond to escalation requests and resolve issues on time.
- Contribute as a resource person in the resolution of complex problems with end users, if necessary.
- Any other related task.

Profile required to ensure your success:

- Bachelor's degree in information technology, computer science or related field (or relevant experience).
- Minimum of 5 years of experience in IT including 2 as an Analyst.
- Attention to detail and ability to develop processes and bring them to maturity.
- Experience with DataBase
- Experience with script programing
- Experience with Jira ServiceDesk.
- Experience with ServiceNow.
- Resourcefulness and adaptability in a changing environment
- Good ability to analyse, solve and monitor problems
- Good organizational and priority skills and ability to manage multiple tasks simultaneously
- Capacity (and interest) in learning and adapting to new concepts, technologies and environments.

Why choose Intelcom ?
- Group insurance plan (50% employer paid).
- RRSP - employer match up to 5% of salary.
- Hybrid work.

We are a team of dedicated and committed people with a strong entrepreneurial spirit On top of that, we offer benefits such as group insurance and an RRSP plan, as well as great opportunities for growth and development. You will work with motivated and efficient teams in a safe and inclusive work environment.

To ensure the health and well-being of its employees, partners and customers, Intelcom has implemented strict measures to contain the spread of Covid-19 and is committed to supporting public health officials and governments in Their efforts.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.



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