Experienced Automotive Service Advisor

4 months ago

Hamilton, Canada Parkway Nissan Full time

Interested in learning more? **Then please read on.** We also encourage you to check out our social media for a glimpse of our company culture including the video “Boss day” on our Facebook videos.

As our Service Advisor you will be working with customers to schedule service work and communicate any additional services needed. You will also handle the administrative and customer relations aspects of service department operations. Your main responsibility is to ensure every vehicle is running optimally or that our valued client has been offered the necessary work in order to achieve this goal.

**We Offer**:

- Between $50,000 -**$70,000 **earning potential. No limit for high performers.
- Benefits package which includes Health, Dental, Life and Long-term Disability
- Great company culture, where loyalty is rewarded
- Employee appreciation events
- Annual Wellness Checks/Happiness surveys (that are acted on)
- Referral bonus program
- Training and development
- A supportive management team

**Job Duties**:

- Greeting customers promptly, scheduling service appointments and receiving vehicle information.
- Listening to requests of the service desired and clearly explaining information on the repair order.
- Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
- Ensuring proper authorizations received and documentation made as per procedures set by management.
- Handling customer complaints and maintaining high customer satisfaction standards
- Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work, explaining the work performed and the charges being billed.

**Qualifications**:

- Minimum three years’ Service Advisor experience
- Ability to work in a team environment
- Ability to multitask when dealing with more than one customer
- Previous Nissan experience as a Service Advisor **is a definite plus**

Parkway Nissan is an equal opportunity employer and strives to ensure that its hiring process meets all AODA requirements. As such, we will provide reasonable accommodation for any applicant, as requested during the hiring process.

INHI

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